Why is Palladia channel only available on HD Premium Tier?

Contributor

Why is Palladia channel only available on HD Premium Tier?

I recently switched to U-verse from Comcast.  On Comcast the Palladia HD channel was part of my regular package.  I watched it quite alot.  Having U450, I thought I would be getting all channels.

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Message 1 of 10
ACE - Master

Re: Why is Palladia channel only available on HD Premium Tier?

I'm going to guess it's in the premium tier due to what Palladia wanted to charge AT&T to carry it so all could access it, so AT&T put in a separate tier so those that wanted it could pay the additional to get it plus other channels like NFL Red Zone, Sony Movie channel, etc.

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Message 2 of 10
Community Support

Re: Why is Palladia channel only available on HD Premium Tier?

Hi magnug,

We apologize for the inconveniences. When it comes to bundling packages, we take many things into consideration when it comes to creating our bundles to give as many people the channels they want, while keeping it at a price that everyone is comfortable with. With the HD Premium Tier channels, we did not want to add it into one of our preset packages, so that the cost of these packages can stay as low as possible, but if they were interested in those channels, they could obtain them by getting this package.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10
Contributor

Re: Why is Palladia channel only available on HD Premium Tier?

What I don't understand is that I always received Palladia (I have U300) and now all of a sudden I don't receive it. I use to be able to record the concerts also.

Message 4 of 10
Highlighted
ACE - Expert

Re: Why is Palladia channel only available on HD Premium Tier?


Helmant wrote:

What I don't understand is that I always received Palladia (I have U300) and now all of a sudden I don't receive it. I use to be able to record the concerts also.


It's been an HD Premium Tier channel for as long as I can remember.  If you had it before, you were benefiting from a glitch in the system.  U-450 alone doesn't get it.  You have to have the extra "HD Premium Tier"

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
ACE - Master

Re: Why is Palladia channel only available on HD Premium Tier?


JefferMC wrote:

Helmant wrote:

What I don't understand is that I always received Palladia (I have U300) and now all of a sudden I don't receive it. I use to be able to record the concerts also.


It's been an HD Premium Tier channel for as long as I can remember.  If you had it before, you were benefiting from a glitch in the system.  U-450 alone doesn't get it.  You have to have the extra "HD Premium Tier"

 


I've always had U-300 (7+ years) and if I ever had Palladia, I don't remember (I'm old...be nice).   Premium Tier is different than paying $10mth HD fee.

 

The AT&T U-verse HD Premium Tier Includes the following Premium HD channels: Halogen TV HD, MGM HD, Palladia HD, Smithsonian Channel HD, ShortsHD, HDNet Movies, World Fishing Network HD, Sony Movie Channel, FUNimation HD and NFL RedZone HD (seasonal). Also includes up to 13 Regional Sports Network HD channels. Requires a subscription to AT&T U-verse HDTV Service – HD Technology Fee for $10.00/month.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Expert

Re: Why is Palladia channel only available on HD Premium Tier?


Helmant wrote:

 

What I don't understand is that I always received Palladia (I have U300) and now all of a sudden I don't receive it. I use to be able to record the concerts also.


As others have stated, Palladia has never been a part of the U300 package.

Message 7 of 10
Contributor

Re: Why is Palladia channel only available on HD Premium Tier?

So, I just signed up for an extra $7 a month for Palladia to find out I can't record from this station anymore?  Come on AT&T!  You are nickel and diming us to death with these charges!!  Get your contract negotiators on the stick to get this resolved.  Add this station back to the U300 or U450 package and allow us to record.  Is this 1995 again?  

Message 8 of 10
Scholar

Re: Why is Palladia channel only available on HD Premium Tier?

I record Palladia all the time. Just watched a McCartney show recorded last Sunday

Message 9 of 10
ACE - Expert

Re: Why is Palladia channel only available on HD Premium Tier?

I noticed other cases where I was not subscribed to a channel - it used the "cannot record" error message instead of the root cause message - "not subscribed" message when I tried to record from the guide.

beatfan4 confirms that recording is possible when subscribed.

LAhrens says he is subscribed, but maybe it did not take effect. Can you view current show??
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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