Why do my phones have a hum unless I unplug the battery backup?

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Why do my phones have a hum unless I unplug the battery backup?

Why do my phones have a hum unless I unplug the battery backup?  When AT&T originally set up our Uverse Voice & Internet, only the phone connected to the modem was operation, as all other phone jacks were not working.  At this point, the phone was clear.  AT&T came back out and made changes to both the outside box and the wall jacks so that now all phone jacks are operational, however, all phones (regardless of where they are set up) hum constantly throughout the call.  If we unplug the battery backup, the hum ceases immediately.

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Message 1 of 6
ACE - Master

Re: Why do my phones have a hum unless I unplug the battery backup?

Does the cable that is plugged into the back of the router, that is in the jack marked line 1, run near or across the BBU?  Maybe try re-routing that cord or pick it up and move it around while on a call to see if you can get the hum to disappear.  If so maybe try a longer cord so you can move it away from the BBU.

 

I suspect you are getting some sort of induction from the BBU via the cord running from the residential gateway to the wall outlet which is feeding the rest of the jacks in the house. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
ACE - Expert

Re: Why do my phones have a hum unless I unplug the battery backup?

I believe there was an earlier post where replacing the BBU removed the hum. Not necessarily your problem, but worth a try.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
Highlighted

Re: Why do my phones have a hum unless I unplug the battery backup?

You should also check to make sure that all of the connections on the gateway are secure.  It might be worth a try to replace the phone cord going from the gateway to wall jack.

Message 4 of 6

Re: Why do my phones have a hum unless I unplug the battery backup?

from what you described, It sounds like your indide wiring has a gound on it

Message 5 of 6
Master

Re: Why do my phones have a hum unless I unplug the battery backup?

Does the battery backup have a three prong power plug?

Message 6 of 6
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