08-29-2013 6:18 PM
Im trying to upgrade to a higher speed internet package, but have discovered I have to pay an installation fee and wait for an installation appointment (over 1 week from now) in order to do so. I already have U-Verse internet - I just want faster. This seems a bit silly to me. Shouldn't they just be able to update a configuration setting? They really need to charge me a pricy fee and make me wait for this?
08-29-2013 11:30 PM
08-30-2013 5:07 AM
Thanks - that clears it up. I wasn't aware it was bonded (if it mentioned it anywhere on the site I must have missed it). I've got CAT5 everywhere in the house, and am close to the VRAD with clean lines so I suspect this will be relatively easy.
Without knowing the context of it being bonded and requiring the work it does, it seemed a bit silly to pay $99 and have an install appointment for what should have been a change at the office.
Thanks for the reply!
09-05-2013 8:52 PM
I'm scheduled to receive this very service on 9/5...please tell me this is something that in-house techs, not contractors, are coming to perform! Having been on both sides of the fence as a HSD installation tech(early 2000) and a customer, I've seen all too often where contractors don't do as good a job as the in-house techs
Have there been any issues with this new service so far? Sales office says this is a "trial offering" as if it's still being tested to work properly
If, for whatever reason, I decide to downgrade back to 24mb, are the newer RG and upgraded NID wiring/infrastructure at my home backward-compatible or does a tech have to come back out again to change things out.
I have another question about optimal placement of this equipment along with another router and set of WAPs I have, but I'll post that on a separate post of my own
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