01-25-2014 6:20 AM
01-25-2014 6:53 AM
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
01-25-2014 3:51 PM
01-27-2014 7:16 AM - edited 01-27-2014 8:54 AM
Thank you for posting. We received your private message and one of our managers will be contacting you as soon as possible to help.
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01-27-2014 9:57 AM - last edited on 01-27-2014 10:04 AM by cathy2981
Thank you, I am waiting. I tried to get a credit for the period I was unable to use the service but had a quite rude agent that has me starting to get angry. I spoke with a [Edited to comply with Guidelines]who also stated I should not be paying fir services that I cannot use. I will wait the day and hope I AM indeef still a valued customer.
02-01-2014 3:19 AM
02-03-2014 12:09 PM
I'm glad to hear we were able to resolve your issues! We look forward to seeing you around the forums.