08-06-2013 6:23 AM - edited 08-06-2013 6:24 AM
I'm not sure what happened to the forums last night, but apparently my topic got deleted. I'm not going to type everything again, so briefly I will explain the situation:
The installer came to our house a couple of weeks ago, tested our "Total" bandwidth and assured us we had plenty. We were told that we could stream 4 HD shows at once. However we can only stream 3 and my profile shows 1SD/3HD. I have called tech support 3 or 4 times to have our profile changed to 0SD/4HD and have been told they cannot simpy change it, and that I'm too far from the CO and don't have enough bandwidth, even though I was assured I did. I should also add that we have the 18MB Uverse interent as well which apparently shares this total bandwidth.
I received a reply on the topic which was removed which is as follows:
|Author:||mibrnsurg (ACE - Master)|
|Date:||08-05-2013 11:42:14 AM|
Then post (using the little tree on the reply page) these screenshots:
Coax/HPNA (if there is anything showing up)
These will show us info to diagnose. Hide your personal info on the Config page of Realtime.
Here are the screenshots you requested Chris:
08-06-2013 2:56 PM
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08-06-2013 4:43 PM
08-06-2013 4:45 PM - edited 08-06-2013 4:48 PM
i only have 3 tvs im in apt. for now
i need 4 tvs for the 0SD/4HD profile??
what do you mean by but still limited to Recording 3HD, 1 SD why would i be limited to that? but i dont think it matters because i only have 3 tvs
The 4 streams is important to have when it comes to recording and/or watching. As far as your profile goes, the number of TVs you have has no bearing on how many streams you get.
There's only 2 of us so we never have more than 2 TVs going at once but there are many times I've got all 4 streams going because I'm recording additional programs.
08-06-2013 5:05 PM
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