Why Can't I Have 4 HD Streams?

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Why Can't I Have 4 HD Streams?

I'm not sure what happened to the forums last night, but apparently my topic got deleted.  I'm not going to type everything again, so briefly I will explain the situation:

 

The installer came to our house a couple of weeks ago, tested our "Total" bandwidth and assured us we had plenty.  We were told that we could stream 4 HD shows at once.  However we can only stream 3 and my profile shows 1SD/3HD.  I have called tech support 3 or 4 times to have our profile changed to 0SD/4HD and have been told they cannot simpy change it, and that I'm too far from the CO and don't have enough bandwidth, even though I was assured I did.  I should also add that we have the 18MB Uverse interent as well which apparently shares this total bandwidth.

 

 

I received a reply on the topic which was removed which is as follows:

 

Author:mibrnsurg (ACE - Master)
Date:08-05-2013 11:42:14 AM

Then post (using the little tree on the reply page) these screenshots:

IP Profile

Bitloading

Error Table

Coax/HPNA (if there is anything showing up)

 

These will show us info to diagnose. Hide your personal info on the Config page of Realtime.

 

Chris

 

-------------------------------------------------------------------------------------------

 

Here are the screenshots you requested Chris:

 

 

 

 

 

Message 1 of 25
Mentor

Re: Why Can't I Have 4 HD Streams?

i have the 3801HGV RG

im on the pro speed now because of a discount rate that comes off soon.
what is the lowest speed you think with my RG could i get the 0SD/4HD profile??
Message 16 of 25
Employee

Re: Why Can't I Have 4 HD Streams?

It is not a matter of lowest speed but highest available.
Current PRO (3), ELITE (6), MAX (12), MAX PLUS (18), MAX TURBO (24) soon to be profiles includes (30) and others
TV profiles number of HD channels availability, and internet profile s linked to sync profiles of 19 (discontinued), 25, 32, and soon 45 and higher.
So again need to determine your sync profile to determine number of HD streams.
The 3801 is designed for longer loop lengths (25M profile) but many customers have them on short loops (32M).
Please download uvrealtime or check address for best answer. http://www.uvrealtime.com/
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 25
Mentor

Re: Why Can't I Have 4 HD Streams?

what do you mean by check address?

what am i looking for when i download UV Realtime??

Message 18 of 25
Mentor

Re: Why Can't I Have 4 HD Streams?

it says Max Rate: 48,846
profile rate: 32,337 - upstream: 5,040

whats that mean?
Message 19 of 25
Employee

Re: Why Can't I Have 4 HD Streams?

http://www.att.com/shop/internet.html allows you to check availability by entering your address to see Max internet speed available.

On uvrealtime actual user profile (current) and recommended (may be same or different than actual)
If your current is 32,337 then you should already have the capabilities to watch 4 HD channels (need 4 TVs) but still limited to
Recording 3 HD, 1 SD as stated earlier by aviewer (sorry did not see your post till rereading)
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 25
Mentor

Re: Why Can't I Have 4 HD Streams?

i only have 3 tvs im in apt. for now
i need 4 tvs for the 0SD/4HD profile??

what do you mean by but still limited to Recording 3HD, 1 SD why would i be limited to that? but i dont think it matters because i only have 3 tvs
Message 21 of 25
Employee

Re: Why Can't I Have 4 HD Streams?

You would need 4 TVs to see the benefit, the profile is already there for 4 live HD streams,

http://forums.att.com/t5/Total-Home-DVR/VIP-2250-recording-4-shows/m-p/3406839/highlight/true#M16568

For reply to recording limits, and yes it does matter, can only record three HD shows at once while can watch four.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 22 of 25
ACE - Master

Re: Why Can't I Have 4 HD Streams?


heyyofan wrote:
i only have 3 tvs im in apt. for now
i need 4 tvs for the 0SD/4HD profile??

what do you mean by but still limited to Recording 3HD, 1 SD why would i be limited to that? but i dont think it matters because i only have 3 tvs

The 4 streams is important to have when it comes to recording and/or watching.  As far as your profile goes, the number of TVs you have has no bearing on how many streams you get.

 

There's only 2 of us so we never have more than 2 TVs going at once but there are many times I've got all 4 streams going because I'm recording additional programs.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 25
Mentor

Re: Why Can't I Have 4 HD Streams?

so how can i get the 0SD/4HD Profile?
Message 24 of 25
Highlighted
ACE - Expert

Re: Why Can't I Have 4 HD Streams?

heyyofan - See post 2 in this thread.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 25
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