01-07-2014 12:33 PM
Our U-verse service in Columbus OH has been out for about 17 hours so far. I'd like to get some idea of the extent of the problem and the anticipated repair time.
01-07-2014 12:39 PM
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the flashing envelope at the top right of the page for your response from a team member.
They should be able to assist
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
01-07-2014 2:31 PM
Thanks for posting. I'm sorry to hear that your services have been down for so long. As BeeBeeSA suggested, please send our U-verse specialists a message using the link provided above.
In the meantime, please let me know if you have any other questions or concerns! I apologize for any inconvenience and frustration.
01-07-2014 2:42 PM
We have received your message and look forward to helping you out with this.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
01-15-2014 6:09 AM
FWIW -- the Community Support Team member was very helpful, but could not resolve the problem. It appears that U-verse does not make information about outages available to anyone, even though on their support teams.
All in all, our two-day outage was very frustrating, made more so by the lack of information.