Where can I get up-up-to-date information about service outages??

Contributor

Where can I get up-up-to-date information about service outages??

Our U-verse service in Columbus OH has been out for about 17 hours so far.   I'd like to get some idea of the extent of the problem and the anticipated repair time. 

 

Thanks!

Message 1 of 5 (310 Views)
ACE - Master

Re: Where can I get up-up-to-date information about service outages??

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They should be able to assist

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5 (309 Views)
Community Manager

Re: Where can I get up-up-to-date information about service outages??

Hello, rhumenick!

 

Thanks for posting. I'm sorry to hear that your services have been down for so long. As BeeBeeSA suggested, please send our U-verse specialists a message using the link provided above.

 

In the meantime, please let me know if you have any other questions or concerns! I apologize for any inconvenience and frustration.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5 (278 Views)
Community Support

Re: Where can I get up-up-to-date information about service outages??

Hi rhumenick,

 

We have received your message and look forward to helping you out with this.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (275 Views)
Contributor

Re: Where can I get up-up-to-date information about service outages??

FWIW -- the Community Support Team member was very helpful, but could not resolve the problem.  It appears that U-verse does not make information about outages available to anyone, even though on their support teams.

 

All in all, our two-day outage was very frustrating, made more so by the lack of information.  

Message 5 of 5 (205 Views)
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