Where Do I report excellent customer service so that a manager sees the information?

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Where Do I report excellent customer service so that a manager sees the information?

I had a great experience this morning.  After a terrible one the other day.  I have the information and such from the rep and such and wanted to send a formal report to the rep and their manager so that she is praised appropriately for a great job.  

 

I tried to send a private message to a user that had posted before and the address wasn't available any longer.  Please advise how to send the information.  


With thanks!

Message 1 of 4 (727 Views)
ACE - Expert

Re: Where Do I report excellent customer service so that a manager sees the information?

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to pass on the message.  They are available M-F 8am-11pm EST. This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (717 Views)
Expert

Re: Where Do I report excellent customer service so that a manager sees the information?

cchesner, thanks for the positive post.  If you ever have any questions, comments, or concerns, feel free to post them here in the forum.  There are plenty of people who are ready willing and able to offer help in the form of information, resources, and assistance.  Enjoy.

Message 3 of 4 (607 Views)
Community Manager

Re: Where Do I report excellent customer service so that a manager sees the information?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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