When you guys resolve the Technical Issue??

Tutor

When you guys resolve the Technical Issue??

I've ordered At&t Uverse Internet Service a month ago.

The day before installation date, you guys called me and said there was a technical issue, so wait until resolve it. Nobody called me after the phone call until I called you guys.

The technical issue was not resolved two week later, so I decided to order Comcast Service instead of At&t, So I cancled the At&t order.

Unfortunately, I also have to wait the comcast service because my home is in the New subdivision.

 

At that time, I wondered if the technical issue is resovled or not.

I called At&t and the agent said "Yes, it was resovled already." So, I ordered At&t service again a week ago, and my installation date is Today(Nov. 5th 2013). But, At&t called me yesterday, and said there is a technical issue again. What is the problem with you guys? All my neighbor have At&t Uverse service, but my house.

Why you guys do not schedule for resolving the problem and keep on saying "We(At&t) do not know when it is going to be resolved."

It is Just like The most At&t representative to blame every others,but themselves

 

Message 1 of 13 (399 Views)
Community Manager

Re: When you guys resolve the Technical Issue??

Hello, katiepark!

 

Welcome to the forums, and thanks for your post! I'm so sorry to hear about your recent experience ordering U-verse Internet. If you don't mind, please send us a private message by clicking here so we can look into this for you. This is a designated care team that only handles U-verse technical issues, so they will work very hard to fix your issue.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13 (382 Views)
Community Support

Re: When you guys resolve the Technical Issue??

Hello katiepark,

 

We have received your message and look forward to have your installation completed. I understand it can be very frustrating going back and forth when you are being told its ready and later being told it is not again. I will investigate the roadblock for your installation and continue assisting you via private message.

 

SadathCS
ATTU-verseCare


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 13 (354 Views)
Tutor

Can you guys please email me or call me?

If somebody(Uverse care system) see this message, could you tell 'SadathCS' to check his email or account because I emailed him several times and sent a messages w/ att account.

anyway, the person emailed me said "According to our systems the equipment in your area is ready to proceed with your installation".

I haven't received any email back.

 

I've been waiting too long time until you guys solve this problem.

Please contact me w/ my email or phone.

 

Thanks.

 

 

Message 4 of 13 (378 Views)
Community Support

Re: Can you guys please email me or call me?

Hi katiepark,

 

I will definitely pass the information along. Also, if you are replying back via e-mail, that may be why. In order to respond back to the private message, you need to login at forums.att.com and reply back that way.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 13 (369 Views)
Tutor

Can I schedule for installation?

I got a call from at&t, and she said everything is going to be completed on November 20th which is yesterday.

If the activation for the equipment was completed yesterday, I want to schedule for installation now.

 

I've been waiting it since October,,,,,,

Can you guys check the status, and let me know.

 

Message 6 of 13 (328 Views)
ACE - Master

Re: Can I schedule for installation?

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

See if they can assist you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 13 (312 Views)
Community Support

Re: Can I schedule for installation?

Hi Katiepark,

 

We have received your message, and I will be glad to investigate this for you.

 

-David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 13 (311 Views)
Tutor

I am exhausted waiting you guys solve the problem.

I really want to go the job site(I have no idea where you guys go) and see somdbody really working on it.

The most complicate work is the activation work in the world,,right?? because it takes more than 2 weeks,,,

 

Tomorrow is going to be rain in here, it is 90% chance, then you will say tomorrow, it is not completed because of the rain.

Nobody is working on weekend,,,

Next week, I think I will hear from you guys that" sorry, it will be delayed because it is Thanksgiving week."

 

from October til now,

I am really exhausted waiting until you guys resolve this.

Message 9 of 13 (298 Views)
Highlighted
Community Support

Re: I am exhausted waiting you guys solve the problem.

Hi katiepark,

 

I am sorry about all the delays you are experiencing. We are diligently working on your issue to get the outside facilities setup, so that we can provide you service. With all major construction jobs, there are sometimes delays due to unforeseen issues, and we apologize about that. We will keep you updated as we get more information.

 

-David T


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 13 (296 Views)
Tutor

What's matter with AT&T TECHNICIAN!!!!!!!!!!!!!!!!!!!!!!!

This is 6th times that you guys have cancled my installation appointment since October!!!!!!!

Are the AT&T playing with me??

I feel very bad, and I do not know How can I explain my feeling in this situation.

My experience with your guys is the worst that I have ever got!!!!!!!!!

How many times call the customer service and How many time I need to complain about it?

How many times I should post message into the Forums?

What's wrong with you guys? what's wrong with THE TECHNICIAN?!!??

IF the  technician does not do the job, fire him or her.

 

YESTERDAY, you guys called me and set up my appoitnment for installation.(1:00-3:00PM).

What time is it now? It's 2:10PM. you guys all of sudden called me, said delay my appintment because of the outside issue.

I AM REALLY SICK OF WHAT YOU GUYS DID FOR ME.  6 TIMES that you guys cancle my appintment!!!!!!!!!!!

 

I want to cancle my order!!!!!!!!!!!!!!

cancle it. I will go with Comcast.

 

 

 

Message 11 of 13 (271 Views)
Employee

Re: What's matter with AT&T TECHNICIAN!!!!!!!!!!!!!!!!!!!!!!!

Hello katiepark,

I apologize about the continued delay with your installation. We are currently investigating the delay with your installation again. We will continue assisting you via private messaging.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 13 (240 Views)
Tutor

check the availability for installing internet service

 

you guys said the installing will be available on December 19th.

Can you guys now check the status for my order for internet?

 

Message 13 of 13 (162 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.