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When can ATT resolve my internet and phone issue????


When can ATT resolve my internet and phone issue????

I live in Cypress, TX. The internet and phone have been down since Oct.31. I called ATT on Oct. 31 to schedule an appointment on Nov 1 (any time from 8:00AM - 8:00PM) to fix it.  ATT tech did not show up that day. I made an appointment on Nov. 2, ATT tech did not show up again. I called three times on Nov. 2 to customer support including a supervisor who promised to send a tech to my home on Nov 3. , again they did not commit their appointment. I called ATT customer support to schedule another appointment from 8:00AM to Noon. A tech finally showed up at 3:30PM but did not solve the problem. Now I scheduled the fifth appointment for ATT and wait to resolve the issue.


My internet and phone have been down 5 days, and I have scheudled 5 appointments and spend two and half days waiting at home....  


I am mad.. mad at ATT not commmitting its appointments 4 times..!

I am disppointed at ATT services... my internet and phone  is still down.





Message 1 of 3
ACE - Expert

Re: When can ATT resolve my internet and phone issue????

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3

Re: When can ATT resolve my internet and phone issue????

Hello OilTiger,

I understand your frustration at this point and I apologize about the delay in restoring your service. I have sent you a private message to continue assisting you and ensure your services are restored.


If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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