09-28-2013 6:22 AM
This does not happen all the time but has happened 4 times this week. ( I have ATT uverse voice.) I receive a phone call and when I pick up there is nothing there but a dead line. I can see on the caller ID who the caller was so I hang up and try to return the call. However, there is still nothing but a dead line.....no dial tone. I hang up again and wait a few minutes. Still no dial tone. Sometimes the caller will have left a message for me on the ATT voice service but my home answering machine does not take a message as the line has gone dead. After about 10 minutes the dial tone returns to my ATT uverse phone. Something is wrong. I'm afraid to call repair as if they send out a repair tech and they can't find anything wrong I'll be charged a repair call fee. But this doesn't happen all the time so I don't know if it will do the "dead line" thing when the repair guy is here.
Anyone have any ideas as to what is going on here????
09-28-2013 6:59 AM
09-28-2013 7:39 AM
Thanks for your quick reply.
We have had ATTuverse service for about 2 years (before that a ATT landline) but got a new gateway about 6 months ago. Phone is plugged directly into the gateway. This problem started about a month ago but seems to be more frequent this week. I just got off a chat with a guy in India who did a factory reset.
I have had this problem on several phones. They are not plugged into the wall but the main phone is plugged into the gateway and all phones are satelites of this phone.
Any ideas what is happening?
09-28-2013 8:31 AM
09-28-2013 1:50 PM
09-29-2013 8:44 AM
Keeping a log is a good idea. I'm going to do that.
In retrospect we should probably have kept our landline with ATT instead of going with the uverse phone. The TV and internet in the uverse work just fine but this uverse phone has been a pain on and off since we got it 2 years ago. In contrast, the ATT landline worked flawlessly for 26 years....not even one service call. I wonder if we can go back to the landline??? Anyone know if this is possible?
09-29-2013 9:35 AM
09-30-2013 12:08 PM
We don't have medical monitoring equipment or prison release issues (thankfully). However, this morning we had something different happen with this phone. Went to make a call, dial tone was present, but when I dialed the number all I got was more dial tone. I couldn't place a call. So it was back to the trusty cell phone that always works.
Called tech support and the guy in India didn't seem to understand the problem. It's been going on for 10 days with only hit or miss ATT uverse phone. Two different issues. Anyway a tech will be coming this afternoon to see what the problem is. Certainly hope he can fix this problem. We had a similar problem a couple of months ago and the tech told us that the home phone wiring was faulty and plugged our phone directly into the ATT gateway. And we bought new phones. Now we're having more problems. I am thinking about changing to a different service if this can't be fixed. So frustrating. I wish we had never gotten rid of our trusty, no problem land line. This VOIP system stinks.
09-30-2013 12:27 PM
09-30-2013 12:44 PM
Phones are Panasonic KX-TG6645B DECT 6.0 Cordless Phone with Answering System. I have no idea how to check if the phone got switched from tone to pulse.
However, we had similar issues with our old phones and that is when the tech guy plugged the phone into the gateway instead of using the house wiring.
09-30-2013 2:54 PM
09-30-2013 5:57 PM
10-01-2013 6:16 AM
Thanks aviewer for taking the time to look up how to change my phone to "tone"!
We had an ATT repair guy at the house yesterday afternoon and he gave us a new gateway. We get a lot of power outages/surges in this area and he said that may have done something to the old one. In addition to which he found some unusual wiring that had not been taken off by a previous repair guy a couple of months ago when we were told that our inside house wiring was not working anymore. So, anyway, this repair guy yesterday really seemed to be sharp and knew what he was doing. I am hoping (fingers crossed) that this will fix the problem.
10-01-2013 8:26 AM
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