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Posted Dec 4, 2013
9:55:30 PM
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Weather channel playback stops after 9 seconds

I've noticed an annoying bug when trying to playback shows that were recorded on the Weather channel.

 

I set a show to record, in this case, Coast Guard Alaska. When I try to play the show, it plays for 9 seconds and then kicks me out to the live Weather Channel feed. After a few more seconds, the interactive mode pops up and shrinks the video to a corner and shows interactive features.


If I press Exit to TV on the remote, it returns to the recording, and plays for 9 more seconds. It then drops back to the live channel and the process repeats.

 

It seems like the DVR is recording whatever flag gets sent to the box that tells it interactive mode is available. During playback, it's not ignoring this which makes playback almost impossible.

 

Anyone else noticed this? Is there a fix in the works?

 

Thanks

I've noticed an annoying bug when trying to playback shows that were recorded on the Weather channel.

 

I set a show to record, in this case, Coast Guard Alaska. When I try to play the show, it plays for 9 seconds and then kicks me out to the live Weather Channel feed. After a few more seconds, the interactive mode pops up and shrinks the video to a corner and shows interactive features.


If I press Exit to TV on the remote, it returns to the recording, and plays for 9 more seconds. It then drops back to the live channel and the process repeats.

 

It seems like the DVR is recording whatever flag gets sent to the box that tells it interactive mode is available. During playback, it's not ignoring this which makes playback almost impossible.

 

Anyone else noticed this? Is there a fix in the works?

 

Thanks

Weather channel playback stops after 9 seconds

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Dec 5, 2013 9:06:36 AM
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Sounds like a box malfunction. Call the support line to see if you can get a replacement. Be aware, you will loose all your recordings if it's the DVR.

Sounds like a box malfunction. Call the support line to see if you can get a replacement. Be aware, you will loose all your recordings if it's the DVR.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 6, 2013 8:05:14 PM
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Have the same problem with my parent's Uverse in Wisconsin and also with our Uverse in Indiana. Only happens with Weather Channel programs. Sounds like Uverse has a system wide software problem.
Have the same problem with my parent's Uverse in Wisconsin and also with our Uverse in Indiana. Only happens with Weather Channel programs. Sounds like Uverse has a system wide software problem.

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Dec 7, 2013 7:17:18 AM
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ACE - Expert

They may never had considered that anyone would actually record The Weather Channel.

They may never had considered that anyone would actually record The Weather Channel.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Weather channel playback stops after 9 seconds

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Dec 8, 2013 8:51:32 AM
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Sorry...not a box malfunction. I'm having the same issue in Illinois.

Sorry...not a box malfunction. I'm having the same issue in Illinois.

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Dec 8, 2013 10:45:37 AM
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I am now having this same problem.  The time it takes to kick me out of my recording varies between a few seconds to maybe 20 seconds, but while I'm watching any recording from The Weather Channel it does stop playing and kicks me into what's currently playing on TWC, along with this new "Interactive" info (local forecast) along the bottom and right side.  Pressing back or exit brings me back to the recorded show, but only for a few seconds.  EXTREMELY frustrating (especially for the price of the U-Verse service!!!!).

 

Note that I've been successfully recording shows from TWC for a very long time.  This problem JUST started recently, seemingly with the addition of this "Interactive Mode" or whatever it is (somewhere around end of November/early December).  Before that, I had no problems - and as mentioned, this only affects TWC programming.

 

I called U-Verse support and they were unaware of the issue.  Went through the usual routine of rebooting all my equipment (which I had already done), talked to another tech, etc. then recommended we replace my DVR, which I declined because I know logically that's not going to solve the problem.  So the >1hr call ended with no resolution / sorry about your luck type of thing. 

 

I'll be interested to follow this thread - I don't know what else to do or how else to explain this to U-Verse support to get them to do something about it.  "Highway Thru H..." (won't let me post that word lol!) is currently one of my favorite shows and it's basically unwatchable due to this issue!

I am now having this same problem.  The time it takes to kick me out of my recording varies between a few seconds to maybe 20 seconds, but while I'm watching any recording from The Weather Channel it does stop playing and kicks me into what's currently playing on TWC, along with this new "Interactive" info (local forecast) along the bottom and right side.  Pressing back or exit brings me back to the recorded show, but only for a few seconds.  EXTREMELY frustrating (especially for the price of the U-Verse service!!!!).

 

Note that I've been successfully recording shows from TWC for a very long time.  This problem JUST started recently, seemingly with the addition of this "Interactive Mode" or whatever it is (somewhere around end of November/early December).  Before that, I had no problems - and as mentioned, this only affects TWC programming.

 

I called U-Verse support and they were unaware of the issue.  Went through the usual routine of rebooting all my equipment (which I had already done), talked to another tech, etc. then recommended we replace my DVR, which I declined because I know logically that's not going to solve the problem.  So the >1hr call ended with no resolution / sorry about your luck type of thing. 

 

I'll be interested to follow this thread - I don't know what else to do or how else to explain this to U-Verse support to get them to do something about it.  "Highway Thru H..." (won't let me post that word lol!) is currently one of my favorite shows and it's basically unwatchable due to this issue!

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Dec 9, 2013 7:22:32 AM
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It's obviously system wide and once weatherchannel rolled out it's go interactive it started. I can't watch any recorded shows from the WC but for only a few seconds then back to live WC. I record prospectors and a couple others but now can't watch them. Also if I leave the WC on it looks up the remote and I can't back up the WC or anything else until I hit the guide button.

 

 

It's obviously system wide and once weatherchannel rolled out it's go interactive it started. I can't watch any recorded shows from the WC but for only a few seconds then back to live WC. I record prospectors and a couple others but now can't watch them. Also if I leave the WC on it looks up the remote and I can't back up the WC or anything else until I hit the guide button.

 

 

Re: Weather channel playback stops after 9 seconds

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Dec 9, 2013 2:38:27 PM
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Community Support

Hi,

 

We apologize for the issues you are having with recorded playback on the weather channel. For anyone having issues, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi,

 

We apologize for the issues you are having with recorded playback on the weather channel. For anyone having issues, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 


Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Weather channel playback stops after 9 seconds

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Dec 9, 2013 9:36:55 PM
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I am having the same problem here in Florida.  I'm trying to watch playback of Coast Guard Alaska right now and I'm getting aggravated with the constant necessity to hit the exit to TV button and then that gives me about another 7 seconds of playback.  Tried to reset my box and that didn't work (like everyone else apparently).  It shouldn't be this difficult.  Obviously a glitch in the system.  I pay a lot for my Uverse, I just want it to function correctly.  Is that so wrong????

I am having the same problem here in Florida.  I'm trying to watch playback of Coast Guard Alaska right now and I'm getting aggravated with the constant necessity to hit the exit to TV button and then that gives me about another 7 seconds of playback.  Tried to reset my box and that didn't work (like everyone else apparently).  It shouldn't be this difficult.  Obviously a glitch in the system.  I pay a lot for my Uverse, I just want it to function correctly.  Is that so wrong????

Re: Weather channel playback stops after 9 seconds

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Dec 10, 2013 12:32:12 PM
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Just what is ATT doing to rectify this problem?

Just what is ATT doing to rectify this problem?

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Dec 10, 2013 2:11:45 PM
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rubiconray wrote:

Just what is ATT doing to rectify this problem?


Look 2 post back or click here.


rubiconray wrote:

Just what is ATT doing to rectify this problem?


Look 2 post back or click here.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Weather channel playback stops after 9 seconds

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Dec 10, 2013 6:01:02 PM
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I also live in Florida and my recored progrms from the weather channel are doing the same thing.  After about 9-15 seconds it stops and brings up go interactive.  They need to fix this.

I also live in Florida and my recored progrms from the weather channel are doing the same thing.  After about 9-15 seconds it stops and brings up go interactive.  They need to fix this.

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Dec 10, 2013 6:05:40 PM
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Likewise in Ohio.
Likewise in Ohio.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Weather channel playback stops after 9 seconds

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Dec 10, 2013 6:07:50 PM
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Likewise in Ohio. Between this, the slow menus that appeared earlier this year, the ton of "Getting Information" screens that appear in the Guide when scrolling several days in the future, it makes me wonder how heavily this stuff is tested before it rolls out to the general public. If I'm a beta tester, then I should get money off my bill for having to put up with an inferior product, right?
Likewise in Ohio. Between this, the slow menus that appeared earlier this year, the ton of "Getting Information" screens that appear in the Guide when scrolling several days in the future, it makes me wonder how heavily this stuff is tested before it rolls out to the general public. If I'm a beta tester, then I should get money off my bill for having to put up with an inferior product, right?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Weather channel playback stops after 9 seconds

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Dec 10, 2013 7:49:26 PM
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Yep, having the same problem here in Louisiana.  Can't watch any recorded Weather Channel show for more than a couple seconds on any receiver before it exits out of the recording to the live Weather Channel interactive app/channel.  Sent a message to Support as suggested on the previous post.

Yep, having the same problem here in Louisiana.  Can't watch any recorded Weather Channel show for more than a couple seconds on any receiver before it exits out of the recording to the live Weather Channel interactive app/channel.  Sent a message to Support as suggested on the previous post.

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Dec 10, 2013 8:12:33 PM
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I am having the same trouble. After starting a recording from TWC, the DVR will stop, the channel will change to TWC, and the local weather app will start. I think the local weather app is cool..but I should still be able to watching recorded TWC shows without the local weather app queing everytime TWC sends a signal out for the local weather stuff to start.

 

Please try and fix ASAP!

I am having the same trouble. After starting a recording from TWC, the DVR will stop, the channel will change to TWC, and the local weather app will start. I think the local weather app is cool..but I should still be able to watching recorded TWC shows without the local weather app queing everytime TWC sends a signal out for the local weather stuff to start.

 

Please try and fix ASAP!

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Dec 10, 2013 8:29:29 PM
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Community Support

Hi,

 

Thank you to everyone that has submitted their information to me. With all the information that everyone has provided, along with everyone that has posted on this thread, I have been able to get an active investigation on this issue going. I will keep everyone updated in this thread as I continue to get more information.

 

Thank you,

David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi,

 

Thank you to everyone that has submitted their information to me. With all the information that everyone has provided, along with everyone that has posted on this thread, I have been able to get an active investigation on this issue going. I will keep everyone updated in this thread as I continue to get more information.

 

Thank you,

David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Weather channel playback stops after 9 seconds

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Dec 10, 2013 8:30:21 PM
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Edited by craig_spruill on Dec 10, 2013 at 8:32:45 PM

Yup, same problem out in California. I have sent a complete description to Support as suggested in previous post from DavidCS. BTW, I've noticed that if you persevere and keep playing the recording back (a few seconds at a time) that the problem starts to happen less frequently. After about 15-20 minutes into the program the problem pretty much stops. It's a nightmare work-around, but at least you can finish the show without having to click "Exit to TV" continuously.

 

A big thanks to DavidT for getting an investigation started on this! I'll be checking back often to see what progress is made.

Yup, same problem out in California. I have sent a complete description to Support as suggested in previous post from DavidCS. BTW, I've noticed that if you persevere and keep playing the recording back (a few seconds at a time) that the problem starts to happen less frequently. After about 15-20 minutes into the program the problem pretty much stops. It's a nightmare work-around, but at least you can finish the show without having to click "Exit to TV" continuously.

 

A big thanks to DavidT for getting an investigation started on this! I'll be checking back often to see what progress is made.

Re: Weather channel playback stops after 9 seconds

[ Edited ]
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Dec 10, 2013 9:22:28 PM
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Likewise in Oklahoma. Smiley Sad

Likewise in Oklahoma. Smiley Sad

Re: Weather channel playback stops after 9 seconds

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Dec 11, 2013 8:15:48 AM
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Community Support

Hi,

 

Just wanted to update everyone.The glitch with the weather channel is (now) a known issue and it is being resolved by a team of specialists. We do not have a fix date yet, but as soon as we do, I will share the information on this thread. Sorry for any inconveniences.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi,

 

Just wanted to update everyone.The glitch with the weather channel is (now) a known issue and it is being resolved by a team of specialists. We do not have a fix date yet, but as soon as we do, I will share the information on this thread. Sorry for any inconveniences.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Weather channel playback stops after 9 seconds

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Dec 11, 2013 3:21:16 PM
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I wish U-Verse support would have listened to me when I called in and reported this issue over a week ago instead of hanging up on me twice then telling me there's nothing they could do and go call The Weather Channel!

 

That's over 1.5 hours of my life I'll never get back!!

 

Thanks for the update David, please keep us in the loop.

I wish U-Verse support would have listened to me when I called in and reported this issue over a week ago instead of hanging up on me twice then telling me there's nothing they could do and go call The Weather Channel!

 

That's over 1.5 hours of my life I'll never get back!!

 

Thanks for the update David, please keep us in the loop.

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Dec 12, 2013 2:14:03 PM
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Voyager

I made a video of the problem for engineers to review, here is the YouTube link: http://www.youtube.com/watch?v=s7J2zH994fE&feature=youtu.be

I made a video of the problem for engineers to review, here is the YouTube link: http://www.youtube.com/watch?v=s7J2zH994fE&feature=youtu.be

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Dec 13, 2013 9:18:40 AM
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Community Support

Hi,

 

Thank you for everyone that has posted regarding this issue. All the information you guys have provided has helped us identify the issue, so we could get a fix implemented. There is currently a fix in production status. There is still no timetable, but I will let you guys know more once a fix is created.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi,

 

Thank you for everyone that has posted regarding this issue. All the information you guys have provided has helped us identify the issue, so we could get a fix implemented. There is currently a fix in production status. There is still no timetable, but I will let you guys know more once a fix is created.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Weather channel playback stops after 9 seconds

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Dec 15, 2013 4:44:35 PM
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Watching some recorded Weather Channel content now and has been playing fine for over 5 minutes so far. Not sure what fix has been implemented yet but I haven't been able to go even 1 minute without issues before so fingers crossed!

Anyone else test it lately?

David - also need to report an issue with this "Highway Thru H***" show I watch on TWC... The show does not have an "Original Air Date" at all. So even though I have it set to record only NEW episodes, it records every single one, since the DVR doesn't know if it's new or not. Mildly annoying. How do I log a case for that, or can you report it? This is the only show that seems to have this issue (and we record a ton of shows). Sorry to get off topic but figure others on this thread may have the same issue too...

Thanks!
Watching some recorded Weather Channel content now and has been playing fine for over 5 minutes so far. Not sure what fix has been implemented yet but I haven't been able to go even 1 minute without issues before so fingers crossed!

Anyone else test it lately?

David - also need to report an issue with this "Highway Thru H***" show I watch on TWC... The show does not have an "Original Air Date" at all. So even though I have it set to record only NEW episodes, it records every single one, since the DVR doesn't know if it's new or not. Mildly annoying. How do I log a case for that, or can you report it? This is the only show that seems to have this issue (and we record a ton of shows). Sorry to get off topic but figure others on this thread may have the same issue too...

Thanks!

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Dec 15, 2013 9:11:24 PM
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Same for me. Started working properly last night (Sat night). They must have put the fix in!

Same for me. Started working properly last night (Sat night). They must have put the fix in!

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Dec 18, 2013 4:17:36 PM
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Community Support

Hi,

 

Sorry about the late update. There was a fix that has been put into production. If you are still having problems, please reboot your U-verse Gateway and receivers.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi,

 

Sorry about the late update. There was a fix that has been put into production. If you are still having problems, please reboot your U-verse Gateway and receivers.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 18, 2013 5:59:27 PM
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David,

Thanks very much for your diligence in getting this problem fixed, and for communicating so well with all of us. Great job!

 

Craig

David,

Thanks very much for your diligence in getting this problem fixed, and for communicating so well with all of us. Great job!

 

Craig

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Dec 18, 2013 6:03:11 PM
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ACE - Expert

craig_spruill wrote:

David,

Thanks very much for your diligence in getting this problem fixed, and for communicating so well with all of us. Great job!

 

Craig


I agree.  Y'all jumped on this and got it corrected in a matter of days.  Appreciate that.

 


craig_spruill wrote:

David,

Thanks very much for your diligence in getting this problem fixed, and for communicating so well with all of us. Great job!

 

Craig


I agree.  Y'all jumped on this and got it corrected in a matter of days.  Appreciate that.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Weather channel playback stops after 9 seconds

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Jan 5, 2014 1:02:44 PM
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I am unable to tune to another channel once tuned to TWC for more than a few seconds using direct channel input or the "last" button. The light on the uverse box flashes indicating it is receiving the IR signals but nothing happens.

 

Only channel up/down will allow you to navigate off of channel 1225. Nice job interactive weather channel app. Nice job! S/c

I am unable to tune to another channel once tuned to TWC for more than a few seconds using direct channel input or the "last" button. The light on the uverse box flashes indicating it is receiving the IR signals but nothing happens.

 

Only channel up/down will allow you to navigate off of channel 1225. Nice job interactive weather channel app. Nice job! S/c

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Jan 5, 2014 1:27:42 PM
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ACE - Expert
Nobody_delivers - When tuned directly to 1225, I do find that it behaves differently based on time watched & what is on the screen. When it has a small picture with stats bottom and right numbers & last do not work. It says push OK for full screen. They do not work in full screen either. When there is a medium size screen, numbers and last do work. Also, works when stats are only at bottom of screen.
Guide & menu are also alternatives.
Nobody_delivers - When tuned directly to 1225, I do find that it behaves differently based on time watched & what is on the screen. When it has a small picture with stats bottom and right numbers & last do not work. It says push OK for full screen. They do not work in full screen either. When there is a medium size screen, numbers and last do work. Also, works when stats are only at bottom of screen.
Guide & menu are also alternatives.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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