04-01-2013 8:26 AM
Also, the installer said he was "out of batteries" for the backup system, and would return with one the next day.
Two months and 20 phonecalls later, he still hasn't.
04-01-2013 11:49 AM
The wireless Ethernet functionality built into the 2WIRE 3x0x gateways is 802.11g, not 802.11n. If you require 802.11n, then you can purchase your own router or access point to provide this.
Someone from the AT&T support staff will have to answer your issue about the Battery for your Battery Backup Unit (or Battery Backup Unit for your RG, whichever is more accurate).
04-01-2013 12:04 PM
ottodog, As jeffermc, unfortunately, our 2wires do not offer 802.11n. As always, you can disable the wireless on our router and attach a secondary router, which can manager the wireless traffic. Even though wireless n is the better technology, the standard is still g. A lot of computers still don't have network cards that handle wireless n technology. I know 4 of the 5 computers at my house connect via wireless g.
Regarding the battery backup, I apologize we still have not provided you with one. I would be more than happy to get that resolved for you. Because it is an account specific issue, we will be contacting you directly regarding this matter. Be on the lookout for a private message from us. You can see it by clicking your name at the top right, and then going to Inbox & Activity.
04-01-2013 12:06 PM
I concur with 'jeffermc'. I have Apple products on wireless which had issues with the 2WIRE, nothing major just a pain. So I bought an Apple Airport Extreme, plugged into the ethernet of the 2WIRE, and then shut down the 2WIRE wireless.
There are two ways to install a downstream router, bridge mode or second NAT (network address translation) mode. Bridge mode just extends the 2WIRE ethernet IP network. Second NAT mode allows me to have another IP network for wireless.
I chose second NAT mode. Now I have a small IP network on the 2WIRE, 1 DHCP for the AT&T DVR and 3 static (Blue Ray, router, and my next TV). My Airport router IP network is all DHCP. The 2WIRE and the Airport router each does their own NAT. Unfortunately neither router supports a downstream routing protocol so I had to tell the Airport router that the 2WIRE router was its DNS server.
It all works and I have my N wireless.
04-02-2013 3:12 PM
Hi ottodog, I am hoping everything worked out fine this morning, and they provided you a battery finally. Our apologies once again. Let us know if everything worked out.
04-15-2014 6:16 AM - edited 04-15-2014 6:36 AM
DavidCS - I've been following this thread and need to ask / verify the following: While testing my available wireless signals using "inSSIDer", I have found a 2WIRE unit, labelled "2WIRE072a" somewhere around me that is transmitting on the 'n' band. See the attached screen grab. My unit is the 2WIRE402 with the standard 'g' band. I guess my question is, how is this possible? It is definitely on the 'n' band as I configured my wireless adapter to connect on the 'n' band only and it locked on to this signal looking for a password. Any help would be appreciated as I would like to circumvent the 54mbps cap on my unit. Thanks.
Added note: Is it possible that there is a bridge or AP that is using the "2wire" SSID?
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.