09-10-2013 11:30 AM
We have had U-verse wireless internet about a week. Was told the speed would be twice as fast as old modem. I haven't seen it yet. It takes way too long to load certain pages and definitely too much time to load pictures. How can this be rectified? Why is this happening?
09-10-2013 12:45 PM
We apologize about the inconveniences you are having with your speeds, but we would be glad to help.
Are you able to connect a computer directly to your U-verse modem with an Ethernet cable to see if there is a difference in speeds?
Also, if you could go go http://speedtest.net and run a speedtest to see what speeds you are getting (preferably with a hardwired connection).
If your connection is better hardwired over wireless, you may be able to easily fix it by changing your wireless channel as shown in this article:
09-10-2013 12:52 PM
I'll have to have my husband help with that when he get home. But in the meantime, what is the point of having wireless if it doesn't work like it's supposed to? Also, the wireless router is about 3 feet from my computer,
so I just don't understand why this should be an issue. We did get wireless for a reason. It also is very slow in loading on the TV, which is inches from the router.
09-10-2013 12:56 PM
With wireless, there are so many different x-factors that come in to play. But if the speeds test slow wireless, but are great hardwired, at least we know there is some sort of wireless issue. The way I think of wireless is like a road. There are multiple different wireless frequencies, but if you are on the same frequency as a lot of other wireless devices, then you will notice it be considerably slower, just like if you are in a lane of traffic with a lot of cars. By just changing the wireless channel, or changing lanes to a less congested one, you will notice a huge difference.
09-10-2013 1:11 PM
Just to expand on what David is saying, you can download a free program called inSSIDer which will show you the wireless networks in your immediate area and you can pick the least congested, The tool is here: inSSIDer for Home – Discover The Wi-Fi Around You | MetaGeek
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09-10-2013 1:12 PM
OK, so I guess you just want me to try the couple of things you mentioned at this time? And contact you if they don't' work. Again, if the solution is to plug my computer into the
"wireless" router, this will not make for happy customers. Just sayin'
09-10-2013 1:13 PM
Thank you Beebeesa.
09-10-2013 1:42 PM
Yes... as a diagnostic tool it is good to see if the problem goes away when you go wired. If it doesn't, then we need to look on the other side of the Residential Gateway (the phone lines, etc.) instead of inside your home (the wireless connection).
09-12-2013 12:00 PM
09-12-2013 3:50 PM
Thanks for checking back in. It hasn't helped much but I may also be doing something wrong. Not too tech savvy. I have an AT&T tech
person arriving any minute to help.
Have a nice weekend.
09-12-2013 4:04 PM
Let us know how it goes, and if you continue to have problems, we will be sure to escalate it further.
09-12-2013 5:01 PM
Thank you! He was just here. Of course it was working just fine!! Aways happens. : )
Apparently I actually got the channel changed to a less congested one.
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