11-17-2013 8:01 PM
My wored motorola dvr has a warped, robotic sound issue on certain channels and all shows I record on DVR. My two wireless receivers have no problems sound wise even when playing back a DVR recording. It is only the Motorola. Cooking channel, science channel, nickelodeon, and all playbacks on DVR on the the Motorola receiver have a warped, robotic, sound. So frustrating I got this box less then a week ago.
11-18-2013 4:38 AM
11-18-2013 1:30 PM
Thank you. This will be reciever number 3. The first one had that problem but just died on me 3 days after I had it installed. This replacement has the issue as well. Maybe the third time is the charm
11-18-2013 1:43 PM - edited 11-18-2013 1:57 PM
autumn_spices - It is frustrating when you get a run on bad devices. This problem may not show up in the recertification routine & you are getting refurbs. Perhaps let the customercare know that you have had a string of problems & they can pull strings to get you a new one. Send a PM with your info here - http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
This problem has been getting more frequent for me - about once a day. Just now watching 1210, started burbeling mid sentence. Chan up/down corrected it. I sure hope this is not possible during recording.
11-18-2013 7:01 PM
It happens when I play back shows I have recorded on the DVR also. Only on the motorola. The wireless recievers playback recordings fine with no problem. Thank you all for your help
11-19-2013 5:18 AM
11-19-2013 8:05 AM
I'm sorry about the recurring issues you are having with Sound on your DVR. I can help you replace it and ensure this does not happen again. With the replacement of the DVR I also recommend changing the cable between the DVR and TV and using a different power source if possible. This would help eliminate any possibilities of other sources causing the DVR to fail. I understand you have only noticed this issue while playing back recorded content and was not clear if you experienced the same while watching live TV on this DVR. I sent you a private message to gather account information and continue assisting you.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!