WHY? Tell me why!

Teacher

WHY? Tell me why!

[ Edited ]

I'm a hardcore gamer. I use uverse to play games. This is where I have and issue with uverse service. The Americas 12.129.209.68 Diablo 3 server trace route, from their server to my house! This is an ISP problem. When is this going to be resolved? Is this ever going to be resolved? How many more customers have to tell you about these "HOPS", before you do somthing about them?

 

tracing route to 12.129.209.68 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.254
  2    32 ms    23 ms    22 ms  76-251-32-2.lightspeed.dllstx.sbcglobal.net [76.251.32.2]
  3     *        *        *     Request timed out. (THIS RIGHT HERE IS BAD)
  4     *        *       24 ms  70.143.192.124   (BAD)
  5     *        *        *     Request timed out.  (AND MORE BAD!) WHY?
  6    30 ms    23 ms    23 ms  12.83.80.141
  7    56 ms    55 ms    54 ms  gar29.la2ca.ip.att.net [12.122.129.241]
  8    57 ms    56 ms    56 ms  12.122.251.190
  9    57 ms    56 ms    55 ms  206.16.68.46
 10     *        *        *     Request timed out. (Me hiting battle.net firewall from here on down.)
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Message 1 of 25 (2,497 Views)
Teacher

Re: WHY? Tell me why!

[ Edited ]

You tell me, there is the log. I'm not the guy who reads logs. All I know is I have high latency connecting through this route on a high speed internet connection and I want to know, why. From what I understand the * areas are a possible provider issue.

Message 16 of 25 (2,158 Views)
Teacher

Re: WHY? Tell me why!

[ Edited ]

My connection isn't stable. I've seen my speeds go from 11.45mbps idle down to 4-6mbps with nothing running on it but a speed test. Doesn't make sense to me. Then to add insult to injury. I called AT&T two days ago, to make and appointment with one of their techs Byron. Who when he showed up never alerted me with a knock on my door or a phone call. He just hung a door ringer on my front door with his name on it an my order number. I've been up all morning since 8:00am. He showed up at at 11:00am and I was siting right here the whole time.

 

*The whole point in doing the tracert was to assist the provider with the information, as to work with the provider towards a resolution. Not for me to solve the problem by defining even what the problem is, if there is even a problem. There are the logs, i've done my part. That is all.

 

-Blizzardwon

 

[edited for privacy]

Message 17 of 25 (2,144 Views)
ACE - Expert

Re: WHY? Tell me why!


Jhanalore wrote:

My connection isn't stable. I've seen my speeds go from 11.45mbps idle down to 4-6mbps with nothing running on it but a speed test. 

 


Okay, that there is a complaint:  Your download speeds are not consistant.

 

Let's work with that (ignoring the probably irrelevant traceroutes and host names you've posted):

 

- Are you using a wired connection from the PC to the RG, or wireless?

- How did you test your download speeds?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 25 (2,110 Views)
Teacher

Re: WHY? Tell me why!

[ Edited ]

I've had wired connections since DSL lines came out on all my computers, since the early 90's. Last year for my new pc rig. I stoped using a wired connection. Never had any issues with it this bad, until now. I normally use Charter cable. I've used AT&T an Chater in the past, just never with Uverse service, always had their old Dsl lines. I've had the same result with wired and wireless, so I've adapted my new rig into not supporting a NIC.

 

I use a dongle that can transfer up to 300mbps. It's been working fine since about last month with my current setup with uverse. I don't honestly get picky about latency, unless it makes the game unplayable. I understand it's the internet. There is going to be some lag.

 

Honestly, I think it's a combo of my connection idles down and the route I have to travel through to get to Diablo 3 servers have time outs, which cause a delay, if I'm correct in my assumption. From what I have read could be the case. I'm using speakeasy.net for the tests. Most the time I check it. I see 11.45mbps. But if I check it often enough. I will see 4-5mbps, like my connection is being idled down, for whatever reason. I have no bots, or viruses. I'm a tech savvy person. I have a custom pc rig and my hardware is all up to date.

 

Blizzard Entertainment says AT&T is at fault. AT&T doesn't have a dialog about any of these issues. Two of the logs I posted are from my connection. The servers in the listed format without logs. Are from other users that are having the same problems, that arn't AT&T customers. I'm and AT&T customer, so I would like to see a dialog on such issues. This has been going on since last year.

 

*Linksys AE1000

-Wireless-N Selectable Dual-Band (2.4 or 5 GHz)

-For USB enabled computers

-Includes extension cable and base ;D

 

What is the data transfer rate for the AM10 and AE1000?

The data transfer rate for the AM10 and AE100 may go as high as 300 Mbps.  In some cases, it can go even higher provided that all conditions are ideal according to the standards set by the IEEE for 802.11n.

 

The Linksys AE1000 High Performance Wireless-N Adapter connects your Windows-based computer to your wireless network for Internet access.  It supports Wi-Fi Protected Access2 (WPA2)

 

Standards IEEE 802.11n, 802.11g, 802.11b, 802.11a Antennas 2 (internal) Security Features WEP, WPA, WPA2 Personal, WPA and WPA2 Enterprise Supported Operating Systems Windows 7, Vista (32-bit and 64-bit) and XP (SP3)

 

-Blizzardwon

Message 19 of 25 (2,098 Views)
Highlighted
ACE - Expert

Re: WHY? Tell me why!

Of course Blizzard blames the ISP.  Gets you off the phone.  The ISP then blames Blizzard.  Point the finger, pass the buck... lovely how corporate support works.  It could be both, either or neither.

 

Even though the wireless adapter on your PC is wonderful, the wireless receiver in the RG can be, well, not so good.  Or they both could be fine, but your nieghbor's wireless network (or baby monitor, or Microwave) could be interfering with your wireless.  Wireless connections can suffer from interference, where good old twisted pair Ethernet rarely does.

 

Thus, it is good when having a performance problem to confirm that the issue is not with the wireless connection.  And the easiest way to do that is to test it wired for a while and compare.  Wireless also can introduce a bit more latency.  If the problem goes away when wired, then you have a wireless issue to solve.  If it doesn't, then you look closer at your connection to the ISP and/or the ISP's network.

 

The "*" you've pointed out in the traceroutes above only mean that AT&T's router didn't return an error on an error condition that traceroute exploits to do its mapping.  That's all it means.  ALL.  No more than that.  If nodes on the other side of those "*" consistantly respond, then the intervening nodes that display "*" are passing valid traffic just fine.  Blizzard will not tell you that because it interferes with their get-you-off-the-phone strategy.

 

These two nodes that you listed as being problems, and I'm assuming Blizzard pointed a finger at:

 

12-122-254-238.attens.net

12-122-254-234.attens.net

 

These are part of the AT&T Enterprise Network, you know, the network that Blizzard pays for to connect them to the Internet.  So, if there's a problem with them, Blizzard needs to address that problem with Blizzard directly and not involve their customers or point fingers.

 

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 25 (2,039 Views)
Employee

Re: WHY? Tell me why!

Jhanalore......"looking for answers", "looking for real answers to real problems" are you aware this is community forum for users to share and support each other and NOT ATT employee chat support. ALL replies including my own are from individuals willing to volunteer of their time and share from their experience, which can vary greatly, to assist those with questions. No one on here can escalate your complaint or create any response that you may be looking for which is why you may think "this site is a joke".
But many have been helped here with things to look for, adding clarity to understanding, and sometimes referrals to other depths.

You are upset and have a right to be, you want to vent your frustration understood, seeking next step in process good, dumping on others offering suggestions not so good.
This site has nothing more to offer, if that is acceptable please continue to post, if not then time to "redirect".
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 25 (1,894 Views)
Teacher

Re: WHY? Tell me why!

[ Edited ]

I'm not even going to read your statements. They make zero sense anyways. Analyzing a Trace Route
If you notice any of the following problems in your trace route report, it may indicate an issue with your connection:

Time outs
* symbols
If the number value before the ms jumps from a low number to high number
If the numbers stay at high values.

 

 I upgraded my service from a 12meg to a 15 meg connection. Same results. If I go with anything higher, same result. I already know. Look into these issues, in reguards to your DIABLO 3 Servers. We are geting high latency on high speed connections, locally. Thanks.

Message 22 of 25 (1,824 Views)
Teacher

Re: WHY? Tell me why!

THE END...

Message 23 of 25 (1,820 Views)
ACE - Expert

Re: WHY? Tell me why!


Jhanalore wrote:

I'm not even going to read your statements. They make zero sense anyways. Analyzing a Trace Route
If you notice any of the following problems in your trace route report, it may indicate an issue with your connection:

Time outs
* symbols
If the number value before the ms jumps from a low number to high number
If the numbers stay at high values.

 .


The operative word being "may."  As in may, or may not.  In this case, not.  AT&T configures their routers near the home not to treat TTL expired errors on ICMP as an important thing to deal with.  Thus you get a lot of "*" from them in traceroutes.  This is normal.  I remember a time when Charter dumped all ICMP packets; wouldn't forward, woudn't reply.  The Blizzard Entertainment firewall does this (dumps all ICMP packets), but I didn't see you complain about that.

 

I'm not saying AT&T is right in doing this, I'm only saying it's what they do, because of it what you're seeing is normal and is not something you should note in trying to troubleshoot a problem, because how routers deal with ICMP packets with an expired-TTL doesn't say anything about how they deal with packets containing real data (well, nothing negative at least).  Focusing on this aspect will get you exactly nowhere.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 25 (1,777 Views)

Re: WHY? Tell me why!

Probably best to get each guild together and test latency. If still not adequate for use over AT&T, email Michael "Mike" Morhaime the CEO at Blizzard (WOW) and present the issues.
Message 25 of 25 (1,769 Views)
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