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Posted Nov 13, 2013
4:59:36 PM
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Volume Fluctuations with Wireless Receiver

I received a new wireless cable box today and installed it. Everything went fine. Like my other 2 tv's I set the AT&T remote to control my TV power and volume so I don't have to use 2 remotes. This set up process went smoothly until the volume no matter the channel, the show, the commercial, etc just yo-yo's up and down over and over. So I clear it back to factory settings using "900" and go back to using the TV remote to control TV volume and power. This solves the volume fluctuations. This is a small tv for the kitchen so the set up is very straighforward. There are no amps, etc. This is extremely annoying and from I read is a common issue yet I have not seen a fix. Can anyone help? Thanks. 

I received a new wireless cable box today and installed it. Everything went fine. Like my other 2 tv's I set the AT&T remote to control my TV power and volume so I don't have to use 2 remotes. This set up process went smoothly until the volume no matter the channel, the show, the commercial, etc just yo-yo's up and down over and over. So I clear it back to factory settings using "900" and go back to using the TV remote to control TV volume and power. This solves the volume fluctuations. This is a small tv for the kitchen so the set up is very straighforward. There are no amps, etc. This is extremely annoying and from I read is a common issue yet I have not seen a fix. Can anyone help? Thanks. 

Volume Fluctuations with Wireless Receiver

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Nov 13, 2013 5:19:22 PM
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ACE - Expert
brrrianbkw2010 - Do I understand correctly? - The volume varies while watching & it happens only when the U-verse remote is programmed to control the TV volume.

I cannot see any relationship between the remote & the sound variation. There are two things you can check -

Since the remote is now controlling the STB volume when in the att mode - click the STB volume up all the way to 25. This is in case the volume is so low the TV cannot handle it.

There is a setting in some TVs supposedly to even out the sound level between commercials and programming. You can try adjusting that. You should change it from what it is set. Some people find it does work. I find an off center value produces strange sound - like increasing the background over the conversation.

I do not believe it is the remote because IR is IR. The TV cannot tell which remote is controlling it. MAybe you can say more about the situation that might trigger another thought. How is the STB connected to the TV?
brrrianbkw2010 - Do I understand correctly? - The volume varies while watching & it happens only when the U-verse remote is programmed to control the TV volume.

I cannot see any relationship between the remote & the sound variation. There are two things you can check -

Since the remote is now controlling the STB volume when in the att mode - click the STB volume up all the way to 25. This is in case the volume is so low the TV cannot handle it.

There is a setting in some TVs supposedly to even out the sound level between commercials and programming. You can try adjusting that. You should change it from what it is set. Some people find it does work. I find an off center value produces strange sound - like increasing the background over the conversation.

I do not believe it is the remote because IR is IR. The TV cannot tell which remote is controlling it. MAybe you can say more about the situation that might trigger another thought. How is the STB connected to the TV?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Volume Fluctuations with Wireless Receiver

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Nov 14, 2013 3:41:49 AM
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Edited by Taylarie on Nov 14, 2013 at 6:06:20 AM

HDMI connection. I will disable the auto leveling and let you know.
Thanks.
Brian {Personal content removed for your safety}

HDMI connection. I will disable the auto leveling and let you know.
Thanks.
Brian {Personal content removed for your safety}

Re: Volume Fluctuations with Wireless Receiver

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Nov 14, 2013 4:01:02 AM
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ACE - Expert
Edited by aviewer on Nov 14, 2013 at 4:04:04 AM

brrrianbkw2010 - Another possibility with HDMI would be surround sound. Most TVs do not support surround sound, resulting in no sound. But, some do. If the STB is set to surround & the TV can process it, there could be two undesirable results - strange effects as a I described on the volume smoothing and/or producing louder stereo on advertisements.

Make sure STB is set to stereo.

I seem to notice that many ads have superior video to programming. Maybe they are getting in to surround & causing strange imaging,

 

Another good trouble shooting technique is to swap with STB/TV that works. TRy the STb on the other TV and the kitchen TV on the other STB.

brrrianbkw2010 - Another possibility with HDMI would be surround sound. Most TVs do not support surround sound, resulting in no sound. But, some do. If the STB is set to surround & the TV can process it, there could be two undesirable results - strange effects as a I described on the volume smoothing and/or producing louder stereo on advertisements.

Make sure STB is set to stereo.

I seem to notice that many ads have superior video to programming. Maybe they are getting in to surround & causing strange imaging,

 

Another good trouble shooting technique is to swap with STB/TV that works. TRy the STb on the other TV and the kitchen TV on the other STB.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Volume Fluctuations with Wireless Receiver

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Nov 14, 2013 10:42:35 AM
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Hello brrrianbkw2010,

I'm sorry about the difficulties you are having with your new receiver. Since you mention the sound is fluctuating regardless of channel or programming I would like to reset your volume remotely. It is unclear how resetting the remote control stopped the fluctuating sound, but if you also experience this after moving the STB to a different TV location and trying the other reccomendationsACE - Master suggested, it is possible your TV receiver is defective. I have sent you a private message to identify the receiver in our systems and continue assisting you.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello brrrianbkw2010,

I'm sorry about the difficulties you are having with your new receiver. Since you mention the sound is fluctuating regardless of channel or programming I would like to reset your volume remotely. It is unclear how resetting the remote control stopped the fluctuating sound, but if you also experience this after moving the STB to a different TV location and trying the other reccomendationsACE - Master suggested, it is possible your TV receiver is defective. I have sent you a private message to identify the receiver in our systems and continue assisting you.

SadathCS
ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Volume Fluctuations with Wireless Receiver

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Dec 24, 2015 8:56:32 AM
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I've had this happen to me and the only thing that seems to fix it is to get a new receiver.  Unfortunately this means you lose all of your recordings too Smiley Sad. I wish AT&T would figure out a way for customers to save them.

I've had this happen to me and the only thing that seems to fix it is to get a new receiver.  Unfortunately this means you lose all of your recordings too Smiley Sad. I wish AT&T would figure out a way for customers to save them.

Re: Volume Fluctuations with Wireless Receiver

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Dec 24, 2015 9:02:44 AM
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dzfisher wrote:

I've had this happen to me and the only thing that seems to fix it is to get a new receiver.  Unfortunately this means you lose all of your recordings too Smiley Sad. I wish AT&T would figure out a way for customers to save them.


Not on a wireless receiver, this thread is about (not your DVR). Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


dzfisher wrote:

I've had this happen to me and the only thing that seems to fix it is to get a new receiver.  Unfortunately this means you lose all of your recordings too Smiley Sad. I wish AT&T would figure out a way for customers to save them.


Not on a wireless receiver, this thread is about (not your DVR). Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Volume Fluctuations with Wireless Receiver

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