10-30-2013 12:12 PM
My husband and I built a home next door to ours for our daughter. It is 300 ft away. We have Uverse service and they are telling us that we can't get service there. They say it is an engineering problem And they have no estimated date of correction. My daughter has already lived there a month with no service. Can someone PLEASE tell me how to reach the engineering department to find out why it is not benign resolved?
The situation is extremely aggravating. It makes us want to cancel our service and for them to loose a long term customer.
10-30-2013 2:17 PM
11-01-2013 6:15 AM
I'm very sorry for the issues you're having. my thoughts provided some possible reasons, and also, if you want, one of our awesome U-Verse specialists can review your account and help you figure out what's going on and find a solution. Please send us a private message by clicking here, please include your full name, phone number and the best time you can be reached.
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12-09-2013 8:36 PM
12-11-2013 12:14 PM
Caleb, contact AT&T Customer Care by clicking the hyperlink in my sig. They are an escalation team that is higher than regular Customer Support. They can get this resolved for you. Send them a PM with you inf and you concern and they will get back to you via PM. Watch the blue envelope at the top of the forum page for message notification.
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