08-06-2013 8:22 AM
I am very frustrated with AT&T right now. I switched from DSL and a land line phone to UVerse at the end of July. My startup was delayed 2 different times because of outside wiring issues. When I finally was able to install nothing was working right and they had to send a technician out.
After 3 hours I had internet and phone. After 1 week the modem started blinking red. We discovered that my 911 service wasn't connected and there are still wiring issues and the second technician is being sent out again.
I have now spent over 5 hours on the phone with customer service. Result = issue unresolved, no internet and no phone
I've had one customer service rep offer to send me an email to troubleshoot my problem - I HAVE NO INTERNET.
I asked a question about relocating the phone to another room and he told me that for a $149 charge a technician could come out and rewire things for me - AFTER I HAD BEEN ON THE PHONE WITH HIM FOR ALMOST 2 HOURS.
It is not worth the money saved for this kind of hassle. I will pay a bit more for a competent provider. Who are some reliable providers in Indianapolis?
AT&T - what can you do about this? What will you do about this?
08-06-2013 8:47 AM
08-06-2013 8:54 AM
The issues are at multiple locations and I am without service still. The technician spent over 3 hours trying to find the problem and thought he had it solved. It is down a week later.
To be fair - I have not been charged anything to date. However, 5 hours on the phone, 3+ hours for technician #1, and who knows how many hours for technician #2 is a lot of time lost.
They are trying to do their job and it is a significant inconvenience.
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