UverseOnline - Your Settings Could Not Be Retrieved

Contributor

UverseOnline - Your Settings Could Not Be Retrieved

When I access uverseonline.att.net and click on the Guide, I receive the following error:

 

We're Sorry

Your settings could not be retrieved

Please sign in again

 

Signing in again, and again, does not resolve the issue. I have cleared the browser cache, and tried different browsers - IE, Firefox, and Safari. I've contacted AT&T Support via the Troubleshoot & Resolve App. They reset my account, but the error persists.

 

All other features of the service appear to be working. Any additional suggestions?

 

Tom

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Message 1 of 9
Expert

Re: UverseOnline - Your Settings Could Not Be Retrieved

Send Alex a PM using the link below.  Maybe he can refer you to the proper channels.  He is an ATT community manager in the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

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Message 2 of 9
Contributor

Re: UverseOnline - Your Settings Could Not Be Retrieved

Thanks David. I sent Alex the PM and a link back to this thread.

Message 3 of 9
Expert

Re: UverseOnline - Your Settings Could Not Be Retrieved

Your welcome.  David is a tier 2 premesis tech who helps people also.  I keep the hyperlink to his contact info in my signature because there are times when I recommend people contact him as well.  You can call me RC.Smiley Wink  Let us know how things get worked out.

Message 4 of 9
Community Manager

Re: UverseOnline - Your Settings Could Not Be Retrieved

Thank you RCSMG!

 

@thom.herrera - Thank you for posting and sorry to hear about the trouble.  I received your PM and replied with the information needed since this is account specific.  Please check your PM inbox (blue envelope, top-right) for an update.

 

Regards,

Alex

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Message 5 of 9
Contributor

Re: UverseOnline - Your Settings Could Not Be Retrieved

hey alex:

 

i am having the same problem. can you post to this forum themost common problems that cause this error?  Thanks

 

 

Message 6 of 9
ACE - Expert

Re: UverseOnline - Your Settings Could Not Be Retrieved

Send him a PM from the link above. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9
Contributor

Re: UverseOnline - Your Settings Could Not Be Retrieved

I used to be able to view video on http://uverseonline.att.net. Now I cannot see anything. What do I need to do? Now, all I get is a black box. Pls help !!

Message 8 of 9
ACE - Expert

Re: UverseOnline - Your Settings Could Not Be Retrieved

Your link took me right to Uverse Online w/all the content.  Might try deleting the ATT cookies on the browser and cleaning the cache, Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 9
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