01-26-2014 12:22 AM
Ive only been with uverse for 2 days and the problems have already started! The Sales people are complete liars!
1) I was told the installation fee would be waived, then when I look at my account it is not
2) The woman who sold me the service said I was entitiled to (2) $150 rewards cards totaling $300. One for signing up and one for my husband being a military discount.This was one of the main reasons I signed up. .......but now I see there is only one reward card totaling only $150.
3) The package/bundle I got was U200 and the person told me that the internet speed would be 12mbps for $95, my problem with this is that I looked at the prices online and it is cheaper to get U200 with 18mbps for $89. I would like to change to the faster speed if Im paying more anyways.
4) The entire time I was being sold this bundle the woman said that I would get U200, HD, HBO, Cinemax and the internet as a promotion for 1 year. Of course this sounded too good to pass up! HBO and Cinemax included!....Well this sales woman lied, HBO and Cinemax are only for 3 months.
I feel I was completely taken advantage of and lied to. I had to call ATT to get these issues resolved (twice already) and it seems no one knows anything about anything. Can i cancel....umm no because I looked on my service and it says there is an early termination fee which of course the sales woman never mentioned. I have been with ATT wireless for a long time and the entire U-verse experience has really made me want to switch everything.
01-26-2014 2:42 AM
01-26-2014 5:30 AM
I certainly do apologize for the problems that you've had. The installation fee of $29 is no more, so it should automatically have been waived. The $49 activation is more likely what you're seeing. This fee is waived if you order through att.com or with an online sales agent who is able to waive the activation as we match all online offers. Also the promo that you're seeing that gives you 18.0 with U200 (although I have a feeling it's actually U300) for $89 like mythoughts said, does not include the $6 rental fee for the residential gateway, doesn't include HD and also does not include cost for any potential secondary receivers, which are $7 a month. With the promo for this you would have to maintain minimum levels of U300 and 18.0 to keep the bundle discount. If you were to try to downgrade to levels lower than these to try and save a little money, you would actually wind up costing yourself more money because it would void the bundle promo and both the tv and internet would go up to full price. The bundle promo that you're on actually gives you a little more flexibility because most likely the minimum requirements for the bundle that you're on you only need to maintain at least U-Family tv service, the lowest tier we have, and 6.0 on the internet, to keep the bundle promo.
01-27-2014 11:24 AM
Those are great answers, thank you guys!
I hope my thoughts and lilybug0411 were able to help you understand some of our offers. We can also look into your account and provide you some account specific assistance, verify your rewards and make sure you have the best plan. Please send us a private message by clicking here with your name, phone number and the best time you can be reached.
Please let us know if you have any other questions.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!