03-16-2014 12:12 PM - edited 03-16-2014 12:16 PM
I live on the edge of rural (in Texas), and any further out I'd have no Uverse (and there is NO cable out here). In that respect, I am thankful for what I have, and while I hate my max 3 Mbps, it's better than my alternatives. However, while I can live with low bandwidth, its the continual resetting of the gateway that is killing me, somedays upwards of every five minutes, taking 45 to 90 seconds to reset.
I use an AT&T NVG510 gateway. I have had the techs out here so often I see them as often as my family. I've had wires changes, routers swapped, run the gateway through a battery back-up (they thought my house's power may be funky), changed filters, reset the gateway, the techs have messed with the box down the road and in-town, and god only knows what else they have done that I don't know about. Yet it persists.
I can live with the speed, and my sons will be content with the 70 - 100 ping on World of Tanks (was 600+ on satellite), but the lag and resets, even when not in the game, are intolerable. Worse, my AT&T landline runs through it (when I went from DSL to Uverse) so it is dead also every five minutes. Not worth the money I am paying for that, so I'll be cancelling it.
Does anyone have any suggestions?
03-16-2014 12:43 PM
03-16-2014 2:51 PM
No gas out here, so that's eliminated. I can't elimunate everything else on that circuit, but I can probably get the gateway onto a seperate one from all my electronics (I think). It is an older house -- about 16-18 years old -- and I am not excited about the wiring.
I did try something else I'd seen in the forum, and that is disabling Bonjour on all the PC's. 3 of 4 done (one offline and not disabled yet) and it hasn't cut out since, though that may be a coincidence (I've had stable periods before).
Anyway, thanks, and I'll see if I can isolate the power for the gateway.
03-16-2014 3:03 PM
03-16-2014 7:51 PM
And that would affect hardwire how? No towers near me. Only wireless I have is the Gateway. The phone are not using wireless. The tech thought the power in the house -- powering the gateway -- may be at fault.
The Bonjour was a wash. Still getting bounced.
I suspect the ultimate reason is old AT&T wire and hardware at their connection points (one tech hinted at it) but I don't anticipate AT&T spending $$$ to make a few rural customers happy.
03-17-2014 1:32 PM - edited 03-17-2014 1:34 PM
Armygrognard - Re: And that would affect hardwire how? - The wiring acts as an antenna to take in the interference signal. It appears to the u-verse processing as noise over riding the content signal. The U-verse equipment tries to obtain a valid signal by rebooting.
How about a treadmill or similar device? Do you have anything like that?
03-18-2014 6:46 PM
I see. I guess I never considered it, as it was never a problem with any broadband in any state (or country) that I've lived in, ever, until now.
No, no treadmill. Standard household stuff. Fridge, freezer, TV, etc.
03-24-2014 8:16 PM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.