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Posted Dec 8, 2013
9:45:14 PM
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Uverse and internet are not working
Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX
Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX

Uverse and internet are not working

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Dec 17, 2013 1:06:50 PM
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Hello @Mhedgco1 

 

What number were you calling? Please let us know if you still need help and we'll put you in touch with a specialist.

 

Thank you,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @Mhedgco1 

 

What number were you calling? Please let us know if you still need help and we'll put you in touch with a specialist.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse and internet are not working

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Dec 18, 2013 3:37:22 PM
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Employee

An awesome number to use that will get you directly to Uverse Tech Support in South Florida is 855-303-8333 Open Mon-Sat 9am-12am EST.  Only have to hit 1 for english or 2 for spanish.

An awesome number to use that will get you directly to Uverse Tech Support in South Florida is 855-303-8333 Open Mon-Sat 9am-12am EST.  Only have to hit 1 for english or 2 for spanish.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse and internet are not working

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Dec 19, 2013 11:26:32 AM
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Mhedgco1 wrote:
Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX

Click on the hyperlink in my sig for AT&T Customer Care and you will be taken to their page to send them a PM.  They are an escalation team that is higher than regular Customer Service who can help you get your issue resolved.  They will reply to you via PM as well so watch the blue envelope at the top of the forum page for message notification.


Mhedgco1 wrote:
Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX

Click on the hyperlink in my sig for AT&T Customer Care and you will be taken to their page to send them a PM.  They are an escalation team that is higher than regular Customer Service who can help you get your issue resolved.  They will reply to you via PM as well so watch the blue envelope at the top of the forum page for message notification.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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