Uverse and internet are not working

Contributor

Uverse and internet are not working

Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX
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Community Manager

Re: Uverse and internet are not working

Hello @Mhedgco1 

 

What number were you calling? Please let us know if you still need help and we'll put you in touch with a specialist.

 

Thank you,

Dmitriy


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Message 2 of 4
Mentor

Re: Uverse and internet are not working

An awesome number to use that will get you directly to Uverse Tech Support in South Florida is 855-303-8333 Open Mon-Sat 9am-12am EST.  Only have to hit 1 for english or 2 for spanish.

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Expert

Re: Uverse and internet are not working


Mhedgco1 wrote:
Tried calling the supposedly 24/7 help line and the automated system kicked me out and hung up on me. We pay over $100 dollars a month and the once a year we call there is NO customer support!!!! I assume the outage is not just us but it would be nice to be able to verify that. Extremely ANNOYED in Dallas TX

Click on the hyperlink in my sig for AT&T Customer Care and you will be taken to their page to send them a PM.  They are an escalation team that is higher than regular Customer Service who can help you get your issue resolved.  They will reply to you via PM as well so watch the blue envelope at the top of the forum page for message notification.

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