I am sorry about the issues you are having with the Web DVR. It may be because you are using our older Web DVR service. If so, you can access the new one at http://uverseonline.att.net/. Once you get to that site, sign in, hover over browse, and select My DVR.
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.