09-24-2013 8:01 PM
I own a small busienss in Southern California. We've been with AT&T since day 1, and just celebrated our 12th anniversary. I want to stay with AT&T.
Last Novemeber we started having tons of DSL problems. Connection would slow to a crawl (20 k download on a 5 meg connection) or cut out entirely. Static on the phone lines, etc. From Nov til the end of Jan, we had tons of tech out, and they were unable to fix the issue.
Someone on the phone who claimed to be from retention gave me a snow job about how switching to uverse would get me on an all fiber network, same connection speed (or slightly better) and they'd keep me at the same price, what a bargain.... Unfortuantely untrue, they do not have fiber run in this area, and don't know when it might happen. Same bad lines, same issues.
Took them a week of trying to get our uverse working, but they finally swaped out a tray in one of their boxes, and all was good for 5 months. End of June, we start having issues again. Took them a week to sort out, and we've been good til today. Now we're having issues again, and I'm getting the same run around as before.
I'm open to any and all suggestions. I'm truly not asking for the moon, I just want the same reliable service I had until just about a year ago. DSL or Uverse, I don't care which... But if 3 months of techs couldn't get DSL working last year, I see no hope of them getting it working this year. And it seems as if AT&T CAN find the problems in the line, they just don't want to spend the man power, or replace the crappy lines in this area (all issues have been outside the building.)
I'm at my wit's end here. Was told you are the person to talk to. What can we do to resolve this? All I want is the same service I've had for 6, nearly 7 years now. Or for the past 9 months if you look at it from Uverse vs DSL
09-25-2013 4:42 AM - edited 09-25-2013 4:43 AM
If you truly want this corrected, and AT&T do not help, which is the case in these situations...
You must leave AT&T for a different service. It doesn't matter how good or bad the service is, unless you decide you no longer want to use AT&T.
After you have been with a different service for a few months or a year contact AT&T, you are ready to come back, and work in what if scenarios.
What if the service doesn't work, what are AT&T going to do about it?
For a new customer, they will pour resources into your issues much faster. I saw things which had been dragging on for years immediately addressed with my company.
All because they have a priority system which does not address the existing user, but does address getting users back to AT&T after they leave.
Most of us will stay as long as possible, like a bad marraige.
09-25-2013 1:44 PM
09-26-2013 2:13 PM
Are you still experiencing issues with your service? If so, please send us a detailed message by clicking here. Be sure to include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon at the top right corner of your screen.
In the meantime, let me know if you have any other questions or concerns!
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.