12-06-2013 8:31 PM
12-07-2013 3:47 PM
Since this is a technical issue that remains unresolved after reasonable attempts to go through TS, I recommend that you contact AT&T U-verse Care via Private Message. This is a group of technical experts who can escalate the solution of your problem when TS is unsuccessful. Include your contact information and the pertinent details of your problem, and then watch the little blue envelope at the upper right of your screen--they will usually reply within 1-2 business days.
12-07-2013 11:05 PM
12-09-2013 5:57 AM
We have received your private message and look forward to finding the source of trouble and make arrangements to fix your service. We will continue working with you via private message.
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