For the umpteenth time, I had to discontinue watching a show on Netflix because the Internet speed dropped so low that the show kept pausing. This happens often, especially in the evening. We pay ( a lot, actually) for high speed Internet. Is it unreasonable to expect that we should be able to stream a video? I am so fed up with this. In looking at forums, etc., it seems this is a problem that uverse users encounter a lot. I am now looking at other providers in our area because we are seriously considering switching. This means we will switch our tv, phone and Internet.
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.
This is not the regular CS/TS people, but the social media people that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more