Uverse Gigapower Unresponsive Internet at Times

Contributor

Uverse Gigapower Unresponsive Internet at Times

All - please help.  Since upgrading to Gigapower often times my browser (same issue with Firefox, Safari, Chrome) will not always load or display web sites. Same thing happens with Tuba and/or Youtube.  Often it will fail to load and sometimes I see timeout errors, yet at other times the site loads fine.  I do not have this problem when using other Wifi systems (not my own).  Usually a refresh or 30 second wait to refresh will fix the issue - but it is constant.

 

I have tried changing the DNS servers (in my network settings) to see if that would help, but this only changes them on my computer.  I know we are unable to change DNS on the Uverse router.  Maybe this is not the issue...

 

Please help!!!  What’s going on and how can I fix this problem?

 

Brent

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Community Support

Re: Uverse Gigapower Unresponsive Internet at Times

Hi @bcslas,

 

I apologize for the issues you are having with your internet. I will be happy to investigate this further for you, and I will have my team send you a private message to look into your account further.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Community Support

Re: Uverse Gigapower Unresponsive Internet at Times

Thank you to Brent for figuring this one out. By disabling the IPv6 settings in the gateway, it has resolved his issues.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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