09-18-2013 6:29 PM
I had moved my U-Verse service from Charlotte NC to Houston Tx , During the installation of my U-Verse service in Houston ,the technician had replaced by U-verse box with new one . The one used in Charlotte was taken by technician . Unforunately .I had received letter for ATT to return my old equipment (Charlotte , NC) i had called was told by ATT customer support that technician as already noted in the workorder and i should not be recieving any notification further . But then again i recieved the notification via email . Again i called ATT U-Verse customer service and was told this will be resolved . Finally when the bill arrived this month i got charge for non-return of equipment . This time when i called ATT U verse customer care they informed me i need to wait for another 2 weeks for the findings etc .
I am currently lost about the entire status . I am not sure how to proceed i need the issue resolved as soon as possible . I don't want any other additional problem calling ATT Uverse customer care and get with new problem on extra charges for non-payment current month bill.
Appreciate if this resolved in next couple of days . so that i can proceed with my current month actual corrected U-Verse bill .
09-19-2013 5:52 AM
Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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09-19-2013 5:13 PM
My problem is not get resolved through customer care . I always had this billing from the day 1 the ATT connection . Wonder ATT will be able to link the Work order with order no and then billing .
09-19-2013 5:25 PM
Finally i can see the credit took place in my billing . Hope i don't see such problem anymore from ATT . This kind of issue is just nightmare until it is resolved .
09-20-2013 11:30 AM
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