Uverse Complaints

Uverse Complaints

[ Edited ]

look im really  sick and tired of your service its not working again  happens without fail every 2-3 months and now i have to wait till saturday to get a replacement box this is the worst service i have had i have never been  late on my payments cause u guys have bank info  im fed up with  your service and its problems need  you guys to let me out of  my contract or im just gonna break it and end up paying to be let out im tired of the unrealiable service need someone with authority to call me or   give me there number cause im so fed up  with all the problems had them since i got service and if i have to will pay to be let out of contract thats how fed up with it i am

 

[Subject edited to reflect new topic]

Message 1 of 13 (1,564 Views)
Community Manager

Re: Uverse Complaints

Hello, texasman21037!

 

I'm so sorry to hear you're having trouble with your U-verse service. From what you've said in your post, it seems like you're having pretty regular service interruptions. I know how frustrating that is.

 

If you don't mind, please send us a private message by clicking here so one of our U-verse experts can look into this for you. Please include your name, phone number, email address, and the best time to reach you. You may also want to include a detailed description of the issue. You can expect a reply within two business days, so keep an eye on the little blue envelope in the top right corner of your screen.

 

In the meantime, please let me know if you have any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13 (1,528 Views)
Contributor

Re: Uverse Complaints

At least you have service lol. This place is a joke! I ordered my service 2 weeks ago! Do I have service? Nope. Everytime I call I get the run around. Just had to scream at a guy on the phone to let me speak to a supervisor who has had me on hold for 20 mins? And says oh I can credit your account 20$ really? All I want is service! If I were not locked in through my cable company, I'd have gone back to time warner. Bet I would have had service 2 weeks ago. Worst customer service I have ever dealt with.
Message 3 of 13 (1,272 Views)
Contributor

Re: Uverse Complaints

I have been a AT&T coustomer for over 20years and have spent well over 100,000 on services with wirless,buisness, home service. I have had the worst experience with U-verse I have spent over 15 hours on the phone with numerous agents,had numerous missed visits by technicians to install and repair my service that was working just fine as DSL. I continue to experience problems and when I have asked for an email address to send in a complaint I was informed that this is not an option. I can not believe that JD Powers ranks this company high on service. It is almost funny the service I continue to recieve if it was not  such a huge waste of my time and the inconvience your company has caused me. I still would like an ability to speak with someone in coustomer service that could actually take care of my issue.

Message 4 of 13 (1,258 Views)
Community Manager

Re: Uverse Complaints

Hello, Ahaynes916 and drgcpt!

 

Thanks to each of you for your posts. I'm so sorry to hear that you're both experiencing issues with your U-verse service. If you don't mind, please send us a private message by clicking here so we can investigate further and get this straightened out.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any additional questions or concerns! Once again, I apologize for the frustration and inconvenience.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 13 (1,227 Views)
Highlighted
Contributor

Re: Uverse Complaints

I have ATT Uverse service for TV and Internet for about 6 months.  So far this is the worst ever.  Internet and TV keep disconnecting itself ever since i started the service with ATT.  4 techs came out to fix the problem but the problem still not fixed.  Today I lost the internet and TV service since 4pm and still no service at all as of now.  So I called 800 number and they told me that i am screwed until the tech comes out tomorrow and told me that they have nothing they can do from their end.  What kind of customer service is this?  I was told by the rep that i am screwed.

Message 6 of 13 (1,126 Views)
Community Manager

Re: Uverse Complaints

Hello myun,

 

I'm sorry you're having some issues with your service. Unfortunately some issues can not be resolved remotely and a tech visit might be needed, I apologize for the delay and inconvenience it's causing you. Please send a private message to our U-Verse Care Team by clicking here. One of our specialist will be happy to review your account and help you get those problems fixed.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 13 (1,107 Views)
Contributor

Re: Uverse Complaints

my service goes out every single day, i said every single day. I have had phone service installed twice that I was never able to use and have outstanding bills for. The technician who came to remove the service stated that ATTdidnt want the problems associated with home service only the profit and were streamlining its services to reflect that. I was promised a $100 gift card after 2 months of established service, I never got it. and the service never worked anyway. The second time I decided to upgrade because I was told it was better service and was promised a $50.00 gift card never got it & the service was even worse. What is up with company blatantly ripping its consumers off and getting away with it. When are we as consumers gong to revolt and not put up with this.

Message 8 of 13 (1,092 Views)
Community Manager

Re: Uverse Complaints

Hello STACHAN,

 

Please feel free to contact us here: ATTCustomerCare, and our team will do whatever we can to help.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 13 (1,069 Views)
Contributor

Re: Uverse Complaints

[ Edited ]

I've had the phone service ever since it was pacific bell... A loonnggg time! But for some reason uverse is horrible! The billing is so shady! And the customer service is horrible, I've been on the phone for over an hour and nothing is resolved, litreally nothing.! so I say I want to cancel my service and they transfer me over to their cancellation department and they send me back to their main line again to wait amother 30 minutes! So I hung up and picked the option for new service and guess what? They picked up th. Phone right away, wow AT&T. How about you get more people to help your "valued customers", such crap

Message 10 of 13 (768 Views)
ACE - Master

Re: Uverse Complaints


Alize25 wrote:

I've had the phone service ever since it was pacific bell... A loonnggg time! But for some reason uverse is horrible! The billing is so shady! And the customer service is horrible, I've been on the phone for over an hour and nothing is resolved, litreally nothing.! so I say I want to cancel my service and they transfer me over to their cancellation department and they send me back to their main line again to wait amother 30 minutes! So I hung up and picked the option for new service and guess what? They picked up th. Phone right away, wow AT&T. How about you get more people to help your "valued customers", such crap


Perhaps you could elaborate on your Uvoice issues or you can contact  ATTCustomerCare that ATTDimitryCM posted

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 13 (762 Views)
Contributor

Re: Uverse Complaints

I have been a uverse customer for about 1 and 1/2 years with numberous service interuptions with my wireliess receiver. I got tired of calling support each time that I just  staret to reset the modem to solve the problem myself. Now I have problems with the marin receiver and dvr stating that I have no video signa. I had a appointment for service thursday 1/2/204 and the technician stated that he needed to get into the electrial room in my buildging and that he would call the property mangager and if he had a promblem he would call me back. I never received a call back so no service for that day. I called called again on thursday night when I got home from work and booked a appointment for someone to come out friday between 4pm - 8pm to check the reciever inside my home. I waited until 710pm friday and did not receive a call about when the technician would come so I  call support again and was told that the techincan didn't need to come inside because the problem was outside. This was not what I was told when I called thursday I again stated that the problem was with the receiver inside and now I am told that I have to wait until Sunday for a techincan could come out. This is totaly unacceptable service. I doi not expect service interuptiations for this many days. When my contrtact is up in May I will be canceling this  servie and will purchase a smart tv where I can just use netflix are hulu and not have to pay so much for the limited tv shows that I do watch

Message 12 of 13 (663 Views)
Community Manager

Re: Uverse Complaints

Hello, katyson!

 

Thanks for posting. I'm very sorry to hear about your recent problems with your U-verse services. I completely understand your frustration, and we would like the opportunity to help. If you send us a private message by clicking here, we can get you in touch with our U-verse technical experts.

 

This is not the same team you've worked with over the phone. This team is dedicated to handling issues from the forums.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

Meanwhile, please let me know if you have any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 13 (576 Views)
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