Uverse $200.00 Visa Gift Card Scam

Tutor

Uverse $200.00 Visa Gift Card Scam

    I ordered Uverse 250 along with 12mb internet due in part to the offer I was made on 11/21/13. This was offered to me over online chat from an AT&T worker with the screen name Pecky. Here it is12/12/13 and I receive notification in snail mail..excited I open it up only to find a $50.00 visa gift card redemption paper.

   This pecky character first offered a $100.00 card to me.. after I stalled for a few minutes he came back and stated it would be $200.00. Can someone from AT&T please look into this as I find this wholy unacceptable by any stretch.

Message 1 of 16 (1,743 Views)
Employee

Re: Uverse $200.00 Visa Gift Card Scam

When was your install? The card received sounds as if for ordering online. The card your looking for is sent 4 to 6 weeks after activation, must have service for 30 days, if cancel within 30 days, no $180 termination fee and no gift card.
After 30 days, termination fee applies, basically have to show your committed to service, not just get gift card and cancel service right away.

Fulfillment for All AT&T Visa® Reward Card Offers: AT&T and VISA® Reward Card(s) redemption required. Reward Card sent 4-6 weeks after redemption to customers who retain qualifying service(s). Not redeemable for cash, for use at automated gasoline pumps, or for cash withdrawal at ATMs. Reward Card expires 3months after issuance. For cardholder agreement/terms and conditions go to rewardcenter.att.com/myrewardcard/agreement.pdf. Reward Cards are issued by U.S. Bank National Association, pursuant to a license from VisaU.S.A. Inc.

From http://www.att.com/u-verse/explore/offer-details.jsp
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 16 (1,733 Views)
ACE - Master

Re: Uverse $200.00 Visa Gift Card Scam


brinkz1 wrote:

    I ordered Uverse 250 along with 12mb internet due in part to the offer I was made on 11/21/13. This was offered to me over online chat from an AT&T worker with the screen name Pecky. Here it is12/12/13 and I receive notification in snail mail..excited I open it up only to find a $50.00 visa gift card redemption paper.

   This pecky character first offered a $100.00 card to me.. after I stalled for a few minutes he came back and stated it would be $200.00. Can someone from AT&T please look into this as I find this wholy unacceptable by any stretch.


You can check here for the status of your reward: https://rewardcenter.att.com/home.aspx

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 16 (1,703 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

   I appreciate both posts in attempting to help but here it is 12/31/13 and upon still checking the att.com/rewards page it still only shows the $50.00 visa card being sent out. First bill has already been paid so that should not be holding it up. Service was installed & activated November 29th.

Message 4 of 16 (1,567 Views)
ACE - Professor

Re: Uverse $200.00 Visa Gift Card Scam

Since it's been over 30 days from the install, I'd recommend sending a private message to AT&T Customer Care using the link below.

 

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 16 (1,542 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

 Well I've emailed the customercare team with no response yet. Hopefully they're still on vacation and not just putting their head in the sand. Bump back to the top I suppose.

Message 6 of 16 (1,447 Views)
Highlighted
Expert

Re: Uverse $200.00 Visa Gift Card Scam

Did you email them or did you send them a PM from their PM page?  If you sent a PM just hang in there they will get in touch with you.  Watch the little blue envelope at the top of the forum page for message notification, as they will initially reply to you via PM as well.  If you want to reach out to them again, click on the hyperlink in my sig and you will be taken to the page to send them a PM.

Message 7 of 16 (1,437 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

 It was indeed a PM , it looks like they pick & choose which topics get answered as another post below mine had a response in between the two time periods from which I posted earlier.

Message 8 of 16 (1,430 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

Below is the promotion I should be receiving but have yet too...

 

$200 AT&T Reward Card available to new U-verse residential customers for minimum purchase of U-family TV and U-verse Internet Pro. May not be combined with other promotional offers. Offer ends 4/30/14.

Message 9 of 16 (1,408 Views)
ACE - Expert

Re: Uverse $200.00 Visa Gift Card Scam

As has been stated, normally their best rebate card offers require online ordering, which you obviously did not do.  The sales person may have offered you something the system cannot fulfill.  However, maybe the escalation team that you PM'ed can still offer you some sort of satisfaction.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 16 (1,402 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

 Thank you but actually I did order it online.

Message 11 of 16 (1,395 Views)
ACE - Guru

Re: Uverse $200.00 Visa Gift Card Scam


brinkz1 wrote:

    I ordered Uverse 250 along with 12mb internet due in part to the offer I was made on 11/21/13. This was offered to me over online chat from an AT&T worker with the screen name Pecky. Here it is12/12/13 and I receive notification in snail mail..excited I open it up only to find a $50.00 visa gift card redemption paper.

   This pecky character first offered a $100.00 card to me.. after I stalled for a few minutes he came back and stated it would be $200.00. Can someone from AT&T please look into this as I find this wholy unacceptable by any stretch.


Well ordering online means going online here.

Not chat with an ATT rep.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 16 (1,390 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

  Regardless he should not have offered the $200.00 visa card then. We can argue semantics all night.

Message 13 of 16 (1,371 Views)
Employee

Re: Uverse $200.00 Visa Gift Card Scam

[ Edited ]

Brinkz1, I am confused,

you started your post (1) by stating you ordered Uverse 250 and 12M internet.
This would be 250 minutes Voip phone service plus Max internet,

current promotion $44.95 for 12 months.
This is a savings of $31.05 per month or $372.60.

Additional order online receive a $50 Visa Card.

You then state in post 7that the $200 Reward Card promotion

you signed up for is minimum purchase of IP TV service plus internet.

This reward cannot be combined with any other promotion,

meaning cannot receive both monthly discount and reward card.


My question is what two services do you have....voip/his a or IP TV/hsia?
The second question is

do you desire a monthly discount with $50 online reward card OR
Pay normal monthly rate (no discount) and receive the $200 Visa reward card.

The first line in the fine print details is....

U-verse Offer Details

New U-verse customers only. Other conditions and restrictions may apply to all offers. Offer(s) may not be combined with other promotional offer(s) on the same service(s). Offer(s) may be modified or discontinued at any time without notice. AT&T employees or retirees not eligible for promotional offer (s).

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 16 (1,365 Views)
Tutor

Re: Uverse $200.00 Visa Gift Card Scam

   The problem "Employee" is your other co "Employee" offered a $200.00 visa gift card for signing up which I did not receive. It's that simple. I received a $50.00 visa card instead, bait & switch? I saved the chat log the night of the order for this various reason. I knew his end of the deal would not be held up.

Message 15 of 16 (1,360 Views)
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