10-23-2013 10:42 AM
Contacted several ATT representatives today who have told me two different answers. The MAX PLUS service was supposed to have a 1.5 Mbps upload speed. The technical support told me the speed was 800 Kbps cap and the New account services and billing confirmed the 1.5 Mbps.
Can anyone tell me what I'm actually supposed to be capped at?
10-23-2013 10:45 AM
1.5. I get about 1.53 on speed test.
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10-23-2013 10:46 AM
Thanks for the confirmation. They told me the 800 was what it's supposed to be at. I'm not sure how to explain to them otherwise.
10-23-2013 10:56 AM
Can you think of any reason the answers may have been different between the two departments? Did they change their upload at any time?
10-23-2013 11:20 AM
I apologize about all the inconveniences and the massive confusion. With U-verse, there are actually 2 different circuit types out there. With that, the speeds differ due to the physical limitations in that particular area. With your circuit type, you are actually provided a lower upload, so you can have a higher download at the distance you are away from are main serving unit. But the representative that stated your upload speed of 800Kbp/s is correct.
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