05-29-2014 5:41 AM
A tech visited my home on Monday to fix a problem. I asked about the possibility of upgrading to 45Mbps. He said it was possible and proceded to work 2 hours on upgrading everything.
But he wasn't able to get the speed turned on because it was a holiday - he said. Tomorrow, first thing - he said. Hasn't happened.
I've tried to find out when it will be "turned on" but am only hearing it takes 5-7 days to activate.
I called to try to find out why but got no good response. (My supervisor told me - I was told)
Is this normal? Do I just keep testing the speed to see when the switch is flipped?
05-29-2014 7:16 AM
05-29-2014 9:45 AM - edited 05-29-2014 9:46 AM
I texted the tech who had done the install and he apologized for not being in touch and assured me I was in process.
A few pointers to Uverse (at least in my opinion)
05-29-2014 12:45 PM
05-29-2014 12:53 PM
05-29-2014 3:44 PM
I have 18M although it's testing slightly higher since the work in my house was done. ( it was routinely testing 12M-14M, now 15M-20M) Maybe it's my imagination.
I won't pretend to understand the technology involved. As a customer all I want is faster speeds. The tech who came to my house was great, no complaints.
To a laymen, just run a cable to my house and hook me up. With xfinity, they came to my house and 45 minutes later I was good to go.
I like uverse (lots more HD), just slow internet.
05-29-2014 7:28 PM
05-30-2014 3:22 AM
RG 589, green lights - broadband 1/2/service. They will cut my bill for 3 months, to an advantageous point, at least for a while. I'd be happy if I got to 24M, but thought why not try for 45M.
My home appears to be well located, just off a main drag, inner city. AT&T trucks have been daily features on this main drag for months. Lots of new construction. AT&T Is advertising 45M service here in Nashville. I remain hopeful.
05-30-2014 4:25 AM
05-30-2014 5:16 AM
I live in 12South. Formerly in Bellevue.
My profile also shows only 18 and below available. That's what's frustrating about the process.
It sounds like uverse has to physically come to your home and upgrade everything before it can change your profile. It's a chicken and egg kind of thing.
The tech who came to my house, initially said no to upgrading, but hesitated and began checking things, online and at the connection to my house. Then he said it appeared I could upgrade and began changing out equipment and checking and rechecking things.
That's a point I was trying to make, how can the average, non-techie customer, know if they can upgrade, if you have to upgrade the infrastructure before it can show up in your profile?
It seems like uverse is leaving money on the table.
Maybe, ultimately, I can't upgrade - we will see.
05-30-2014 10:49 AM
05-30-2014 5:21 PM
I'll admit it's not necessary to have 45M. But I watch a lot of YouTube and the like and it gets old having it stutter and stop. With xfinity I averaged 30-35M and it spoils you with how fast things work. I spend roughly the same and top out at 14M on a good day.
I'll stay with uverse because it far exceeds xfinity with HD channels. My picture quality is great. I'll live with slower speeds.
05-30-2014 10:23 PM
05-31-2014 3:53 AM - edited 05-31-2014 4:12 AM
No word on upgrade. What RG stats can I provide? It's a NVG589, service and Broadband 1/2 lights on solidly.
I did text the tech on Wednesday who said they were working on it and apologized for not being in touch. I tested 15M this morning, but was surprisingly testing 6/7M last night with TV stuttering a lot.
|Downstream Sync Rate (kbps)||12895||12408|
|Upstream Sync Rate (kbps)||1014||1014|
|Downstream Max Attainable Rate (kbps)||24968||59576|
05-31-2014 7:22 AM
Yes. You have two lines and you are configured for a 25 Mbps profile, the kind of bonded-pair profile that is used to provide service over long distances, not the high speed (55 Mbps) profile used to provide more bandwidth over short distances.
Your second line shows the raw capability of pushing 59 Mbps over that line. The first line, however, shows that it can only do 25 Mbps. That appears to indicate some issue with that line that really ought to be corrected before they put you on the 55 Mbps profile. Given that number from the second line, you do seem to be close enough that they should be able to get you working on Turbo.
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