05-29-2014 5:41 AM
A tech visited my home on Monday to fix a problem. I asked about the possibility of upgrading to 45Mbps. He said it was possible and proceded to work 2 hours on upgrading everything.
But he wasn't able to get the speed turned on because it was a holiday - he said. Tomorrow, first thing - he said. Hasn't happened.
I've tried to find out when it will be "turned on" but am only hearing it takes 5-7 days to activate.
I called to try to find out why but got no good response. (My supervisor told me - I was told)
Is this normal? Do I just keep testing the speed to see when the switch is flipped?
05-31-2014 10:29 PM
06-01-2014 10:39 AM
Sorry, I used the word "Turbo" (24) when I meant to use "Power" (45).
Good point about line 1. They may have connected the old line 1 to the line 2 port of the NVG 589.
06-02-2014 8:45 AM - edited 06-02-2014 8:46 AM
Word from the tech this morning - On paper(online), my neighborhood is supposed to already be prepared for the higher speeds. They are working to upgrade whatever is lacking to make it happen.
I will update here, if/when it happens.
Thanks for the help.
06-02-2014 9:13 AM
You have a line problem and a profile configuration issue keeping you from Power (45 Mbps). The line problem must be fixed before the configuration may be changed.
A tech needs to come fix your line problem. Once that is fixed, they can upgrade your profile. Once your profile is upgraded to 55 Mbps, they can give you 45 Mbps HSI.
Your neighborhood seems to be ready for Power, because you're almost there yourself.
09-11-2014 1:32 PM - edited 09-11-2014 5:58 PM