Update rolling out - The good, the bad & the ugly - Please help

ACE - Expert

Update rolling out - The good, the bad & the ugly - Please help

[ Edited ]

As some have posted there is a update rolling out. This is not the train wreck of the search and on-demand. It appears that  this update has changes that include -

Tips on the OK splash screen

Fewer clicks to reach the CC toggle.

Multiple Favorites guides

Improved picture

View next episode on recording stop menu

 

Please help. If anyone notices any other changes please post.

 

The good - The picture is great. It rivals FIOS. The CC access is improved, but, still not one button.

 

The bad - The favorites changes broke the ENTER button access to the favorites guide. It used to be that pressing ENTER- Down Arrow- OK displayed the favorites guide. With the new update - Pressing enter still produces a similar side  menu. The menu is improved - Favorites is at the top & CC farther down. If  pressing OK produced the Favorites guide, all would be well.  But, it does not. It produces another menu that starts with the full guide - which there is no need for - The full guide has it's own button.  And, a favorites guide button with the possiblity of additional favorites guides, Pressing OK on either the full guide or the Favorites highlights and checks the button & returns to the program that is playing.  NO guide -  Broken!

 

I have reported this to attcustomercare & working with them to resolve. The first they said I had a bad load & they reloaded. This did not help. They think it is just me. But, others have reported this behavior, earlier.

 

Please help - If you click the enter button & see CC in the side menu, you have the new update. If you have it, please try the favorites guide & post whether or not you get the guide displayed. If you do not have a favorites list, it is easy to build one with one channel.

 

The ugly - The tips on the OK splash screen. Not so much the meaningless drivel in the tips. That is easily ignored. Except for that poster that thought they were being reminded to pay their bill. The ugly part is that at&t would spend resources on it instead of something that can improve the system  - Such as testing to make sure it works - Such as - under the Main Menu swapping GUIDE at the top with Favorites (third) to make Favorites quicker to access (GUIDE already has its own button. It does not need to be first.  - Such as - checking usablity for more efficiencies. Such as listening to posters on what they need. OR, rather responding - Listening is of no value if it does not result in improvements.

 

View next episode on recording stop menu is only good if you want to erase later. If you erase first, the View next episode goes away. So, it needs a way to erase then view. Another button? or a set-up option. Also, it needs to be moved below erase on the menu.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1 of 43 (3,357 Views)
Expert

Re: Update rolling out - The good, the bad & the ugly - Please help

[ Edited ]

michail77 wrote:

I'm a bit confused.  Is the picture quality better because of new firmware or new hardware?

 

I've noticed improved PQ, especially how it was a few years ago.  I still see issues when there is a large amount of detail and movement.


 

I personally have not noticed any picture quality improvements associated with this new rollout.  IMO, the picture quality has been relatively constant for several months.

 

If there has been picture quality improvements, it can only be attributable to a few things:

 

1. Upgrades in firmware or hardware at the encoders in the VHOs.

 

2. The 2nd-generation STBs, due to their different processor, may have additional capabilities associated with H.264 decoding that the 1st-generation units do not have, and therefore may be able to derive a better picture from the same encoded H.264 stream.

 

3. The 2nd-generation STBs, due to their different processor, may post-process the H.264 picture in a different way after it has been decoded.  This may include improvements in deblocking, filtering, deinterlacing, and/or resizing.

 

This is only speculation, I have no concrete information regarding any of these possibilities, nor have I been able to compare a 1st-generation STB and a 2nd-generation STB side-by-side.

 

 

STB firmware cannot improve the decoding, as the decoding is done in hardware on all units.  However, it could conceivably improve things that happen after the decoding process (see #3 above), although most of that is done in hardware also.

 

Message 16 of 43 (2,495 Views)
ACE - Expert

Re: Update rolling out - The good, the bad & the ugly - Please help

I initiated this thread primarily to learn more about the function of the favorites and ENTER button. I included what I observed as changed since the date that it appeared that I received the update. I definitely observed a difference in the picture - a richness and clarity that was not there before. At first, I thought it was the new 2250 DVR and agreed with a previous post. Then I realized I was not actually watching on the 2250. I am watching on two 1200s. I was complaining so much I wanted to include something positive, I cannot say the reason for the difference. Only that I observed it and continue to observe it. And, it started after I received the new menus.

I do not really care why it changed. But, I guess there are people that do. Kind of reminds me of HDMI vs component - Who cares what it is, as long as the picture is awesome.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 43 (2,483 Views)
Tutor

Re: Update rolling out - The good, the bad & the ugly - Please help

When I saw I had gotten this update and read may be better picture quality I was ecstatic. I have been an AT&T Wireless customer since when it was Bellsouth Mobility. When I moved a few months back I decided to try Uverse since I could get a bundle deal and cost wasn't bad. I love the quick menu and DVR service. One thing even after this update and may be a last straw for me is this. I have read all the threads here about HD Quality and it was getting better. I am close to the VRAD and have U300 with HD and HSI 24/3.. Internet not bad. I have read all the posts from Somejoe on this subject as I was lurking and since he is on this one he might help me.

 

Even after this update I am seeing way too much cluttered noise on moving from spanned viewing on football games and  other fast movement. I have a 82" Mitsubishi DLP 120hz and a 67" Samung LED DLP 120hz. I an not stealing your thread and god knows you all don't need another "Sat TV VRS Uverse" thread. Close up the picture is fine but when the movement gets fast its driving me crazy. I hoped this update would help.,

 

I have to be honest when I had my 67" Sammy on Dish it didn't matter what was thrown at, my picture rivaled and/surpassed" many of my friends flat panels whether LCD or Plasma. I wanna like uverse. This last update was my last straw. is there anything I can look at or is the compression more noticeable because I have such a large screen to fill? All tvs hooked with 1.4 HDMI and high end AV receivers I even went direct to TV as well and still bad motion artifacts.

 

Football season is coming so either this is fixable or not. 

 

The update did make the boxes more responsive though. 

Message 18 of 43 (2,147 Views)
Employee

Re: Update rolling out - The good, the bad & the ugly - Please help

For fast moving panning such as sports, or racing recommend changing setting to 720p....menu...options....aspect ratios....720p...OK...

1080i vs 720p - Differences in display Technology

Interlaced vs. Progressive display technology 1080i - Interlaced

1080i represents 1,080 lines of resolution scanned in alternate fields consisting of 540 lines each. 1080i is the most commonly used HDTV format, and has been adopted by most television broadcast, cable, and satellite outlets as their HDTV broadcast standard.

720p - Progressive

720p represents 720 lines of resolution scanned sequentially. In other words, all lines are scanned in progressively, providing a more detailed high definition video image compared to interlaced display technology of the same resolution. Progressive scanning reduces the need to prevent flicker by filtering out fine details, so spatial (sharpness) resolution is much closer to 1080i than the number of scan lines would suggest.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 19 of 43 (2,132 Views)
Scholar

Re: Update rolling out - The good, the bad & the ugly - Please help


RobVolVT wrote:

 

I have to be honest when I had my 67" Sammy on Dish it didn't matter what was thrown at, my picture rivaled and/surpassed" many of my friends flat panels whether LCD or Plasma. I wanna like uverse. This last update was my last straw. is there anything I can look at or is the compression more noticeable because I have such a large screen to fill? All tvs hooked with 1.4 HDMI and high end AV receivers I even went direct to TV as well and still bad motion artifacts.

 

Football season is coming so either this is fixable or not. 

 

The update did make the boxes more responsive though. 


It's just my opinion, but even in stores, I have yet to see a 70"+ TV that has great PQ. Maybe if you are solely viewing Blu-ray discs the PQ might be great, but I'm willing to bet at that size and above you are going to see the flaws in the compression technology regardless of your provider.

Message 20 of 43 (2,106 Views)
Tutor

Re: Update rolling out - The good, the bad & the ugly - Please help

I gave it a try but still seeing artifacts. Maybe I'll call AT&T and see about a change out to DTV

 

Thanks for the suggestion though. It did clear it up somewhat though.

Message 21 of 43 (2,045 Views)
Tutor

Re: Update rolling out - The good, the bad & the ugly - Please help

I never had them on my TV on Dish. Especially my LED DLP Samsung. The picture was like night and day difference on Uverse compared to it on that service. The Sat box setting with dish was 1080i but still even ESPN football in full motion was incredible. I understand the shortcomings of this service but at such a good price point, anything that I can do to maybe get it close would be nice.
Message 22 of 43 (2,043 Views)
Expert

Re: Update rolling out - The good, the bad & the ugly - Please help


my thoughts wrote:
For fast moving panning such as sports, or racing recommend changing setting to 720p....menu...options....aspect ratios....720p...OK...

 

Changing the output resolution will not help anything.  The user does not control how many lines the signal has nor how it was filmed.  The output resolution you set in the U-Verse STB should match the native display resolution of your TV.  This minimizes the number of resizes of the signal content that are required.

 

 


my thoughts wrote:
720p represents 720 lines of resolution scanned sequentially. In other words, all lines are scanned in progressively, providing a more detailed high definition video image compared to interlaced display technology of the same resolution. Progressive scanning reduces the need to prevent flicker by filtering out fine details, so spatial (sharpness) resolution is much closer to 1080i than the number of scan lines would suggest.


This is not correct.  1080i has a full 1920x1080 pixels (2.1 Mpixels) of spatial resolution.  Each 540-line field is taken from different lines on the camera's imaging sensor, so tiny details will still appear, but may not appear in both fields.  However, this is rendered much less important than it would seem due to modern deinterlacing techniques present in nearly all TVs.

 

720p has 1280x720 pixels (0.9 Mpixels) of spatial resolution, less than half the pixels that 1080i carries.

 

Message 23 of 43 (1,946 Views)
Guru

Re: Update rolling out - The good, the bad & the ugly - Please help

Then the newer hardware must be playing a role in making the picture quality better.

Message 24 of 43 (1,917 Views)
Employee

Re: Update rolling out - The good, the bad & the ugly - Please help

"720p ..... providing a more detailed ....image compared to interlaced display technology of the same resolution"
Translated 720p provides a better picture quality than 720i just as 1080p (blu-ray) provides a better PQ than 1080i.
No current transmission of 1080p by distribution that I am aware of , and yes there is compression technology used for uverse
Which is why some claim better PQ over airwaves from local channels vs delivered.

In effect compression and bandwidth are inverse, less compression requires more bandwidth resulting in fewer input streams on uverse.
With new profiles soon to be released would you prefer same 4 HD streams with less compression, or keep compression same and have 6 HD feeds.

I suspect if only two people in household prefer better PQ, those with 5-6 people (TVs) would opt for more streams,
possible compromise 4 HD, 2 SD (kids cartoons) with improved PQ.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 43 (1,907 Views)
Guru

Re: Update rolling out - The good, the bad & the ugly - Please help

So what are you saying?  There will be newer, higher speed profiles?  And if so, why not just add enough bandwidth to the current profiles, which if you wanted to add say... an extra Megabit to the uVerse HDTV streams and add six total HDTV streams, you would need roughly 42 Mbps for just the TV streams alone.

 

So let's do some math...

 

This is the current setup with a 32,200 Kbps (31.4 Mbps) profile.

4 HDTV Streams * 6 Mbps (roughly) = 24 Mbps

31.4 Mbps - 24 Mbps = 7.4 Mbps (Reserved for Internet and Phone)

 

So, in order for six HDTV streams with an added Megabit, it would be the following math.

6 HDTV Streams * 7 Mbps = 42 Mbps

42 Mbps + 8 Mbps (Reserved bandwidth for Internet and Phone) = 50 Mbps (or 51,200 Kbps Profile)

 

I have a feeling that one of the new profiles is probably going to be at the very least a 50 Mbps profile capable of carrying 6 HDTV streams in total.

Message 26 of 43 (1,891 Views)
Employee

Re: Update rolling out - The good, the bad & the ugly - Please help

The future is the future.... http://www.att.com/gen-mobile/press-room?pid=23506&cdvn=news&newsarticleid=35661
list future speed (profile not internet) up to 75 for DSL and 45 for adsl2+

Most recent reports is short term for 45M profiles with 30/3 for internet for those with headroom to support (need about 54m at NID/RG to qualify)

With new 589 RG, pair bond, vectoring should see 100+ raw to allow 75M profile, internet speeds 50-60, next couple years.
I know of current account with 110M inid at 1800 feet (each line supporting 55M) still on inid profile of 25M, with 18 internet.

So change is coming, how fast, and at what price is still unknown. Above my pay grade.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 27 of 43 (1,881 Views)
Highlighted
Guru

Re: Update rolling out - The good, the bad & the ugly - Please help

[ Edited ]

Some people were saying that we may see these upgrades as early as the end of the year, possibly within the next two months.  Do I believe that last part (the two months part)?  Not really.

 

All I do know is that AT&T needs to do something here.  With the likes of TWC and Charter actively advertising 30 and 50 Mbps Internet plans on TV, uVerse needs to do something very quickly.

 

I'm about 500 feet (the VRAD is practically my neighbor, six houses down the street) from the VRAD with a 3801HGV and my max downstream speed is 57,931.  The new profile should fit into this nicely and if it doesn't, I'll be requesting that they either get me one of those NVG589 gateways and see what it does with a single pair and if it doesn't meet the needs, pair-bond me.

Message 28 of 43 (1,867 Views)
Employee

Re: Update rolling out - The good, the bad & the ugly - Please help

That is the basic future, any profile over 45M is going to be achieved by pair bonding, 589 RG, with cat5 home run only (no coax diplexer, no quad, no cat3 wiring)

New line has to be condition (why they are hiring and training so many temp splicers), provisioning, and spare pairs available.
The best profiles (75)will be for those already on 32 (loop length less than say 2000 feet), those on 25 profile will probably end up with 60M profile.

Note this is not going to happen overnight, and will only be for those requesting the profile (higher monthly fees)
while lower tier account will stay on single pair 25, 32, or 45 profile based on what can be supported using the 3800 and 3801 RGs

********* Please remember these are my thoughts and not statements of facts . ********
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 29 of 43 (1,820 Views)
Guru

Re: Update rolling out - The good, the bad & the ugly - Please help

Are there any plans on increasing the amount of HD streams that will be able to be sent to the home?  If so, are they going to allow for more HDTV streams to be recorded?  I'd like to have six HDTV streams to be sent to the home and able to record five at the same time.

 

As for the higher speed Internet tiers, I'll probably get an upgrade from the current 24 Mbps package that I have now.  I used to have TWC for the triple-play but for whatever reason I was having more and more glitches with TV where the TV would pause, drop audio, etc. and none of the techs knew what was going on.  So I switched to uVerse and have been happy ever since, no picture or audio issues.  But, I did have 50 Mbps on TWC so getting an Internet tier from AT&T that would put me closer to 50 Mbps would be very nice.

 

So, with all of what you just said... I have a feeling that I'm going to have an NVG589 some time in the future.

Message 30 of 43 (1,798 Views)
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