Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Nov 2, 2013
12:13:17 PM
View profile
Unreliable UVerse

Hello all...

 

I moved into a new house about 6 months ago that the previous owner had had U-verse installed.  I've always had rock solid DSL everywhere else I've lived in the area, but U-verse appears to be not as well behaved.

 

At random times, I'm knocked offline.  Broadband line begins flashing, then the service light begins flashing (ths is on an NVG510).  It almost seems like it's timing out on something, but I really don't know. The box resets, and I'm fine again...until the next time.

 

Technician has been by already (which, of course, implies staying home from work for me).  Line appears as good as can be.  He replaced the modem.  Problem still occurs.  On bad days, it'll go down 6-10 times.  Most connections to the modem, including the one I'm typing on (and which just had the darn NVG510 reset again), are via physical wire.

 

Any thoughts what I should do next?

Hello all...

 

I moved into a new house about 6 months ago that the previous owner had had U-verse installed.  I've always had rock solid DSL everywhere else I've lived in the area, but U-verse appears to be not as well behaved.

 

At random times, I'm knocked offline.  Broadband line begins flashing, then the service light begins flashing (ths is on an NVG510).  It almost seems like it's timing out on something, but I really don't know. The box resets, and I'm fine again...until the next time.

 

Technician has been by already (which, of course, implies staying home from work for me).  Line appears as good as can be.  He replaced the modem.  Problem still occurs.  On bad days, it'll go down 6-10 times.  Most connections to the modem, including the one I'm typing on (and which just had the darn NVG510 reset again), are via physical wire.

 

Any thoughts what I should do next?

Unreliable UVerse

545 views
9 replies
(0) Me too
(0) Me too
Reply
View all replies
(9)
0
(0)
  • Rate this reply
View profile
Nov 2, 2013 12:30:51 PM
0
(0)
ACE - Master

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can test your line and take the appropiate measures to correct any issues they find.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can test your line and take the appropiate measures to correct any issues they find.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unreliable UVerse

2 of 10 (536 Views)
0
(0)
  • Rate this reply
View profile
Nov 2, 2013 12:39:16 PM
0
(0)
Contributor
I'll give that a shot and see what happens.
I'll give that a shot and see what happens.

Re: Unreliable UVerse

3 of 10 (530 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2013 1:37:28 PM
0
(0)
Teacher

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.

Re: Unreliable UVerse

4 of 10 (480 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2013 2:03:02 PM
0
(0)
ACE - Expert

zeexenon wrote:

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.


I'm struggling to figure out how seriously you expected this post to be taken.

 


zeexenon wrote:

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.


I'm struggling to figure out how seriously you expected this post to be taken.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unreliable UVerse

5 of 10 (474 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2013 2:21:17 PM
0
(0)
ACE - Master
Edited by skeeterintexas on Nov 4, 2013 at 2:29:17 PM

zeexenon wrote:

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.


I LITERALLY laughed out loud (then I snorted and peed a little)!

 

Thanks, zeexenon.  You are my hero and new best friend!!!!!

 

 

 

 

 

Spoiler
It was meant as a joke.  Right?

 


zeexenon wrote:

Demand the first level supervisor to meet you.  Also find out from him/her:  Are you close enough to the VRAD or Central Office, whichever serves you (or in the fringe)?  Is your twisted pair from the above free of all other connections (cable taps) if not perfectly clean, demand a pair that is?  And, finally, did they install enough Flux Capacitors for your particular area in earth's magnetic field?  Second to lastly, call them every time and demand a credit (if you are a techie, buy your own modem and program it to record outages 24 X 7).  Eliminate wireless router connections to TVs ... cable only here!  Make sure all DSL phones have filters.  We now have Time Warner only for Road Runner and just had weeks of major problems with some changeover they are doing;  And, our DirecTV is pixellating more often under clear skys (they had a major problem about a year ago with connections to local stations).  Me:  EE, HAM, retired AT&T Network Middle Manager.


I LITERALLY laughed out loud (then I snorted and peed a little)!

 

Thanks, zeexenon.  You are my hero and new best friend!!!!!

 

 

 

 

 

Spoiler
It was meant as a joke.  Right?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unreliable UVerse

[ Edited ]
6 of 10 (470 Views)
0
(0)
  • Rate this reply
View profile
Nov 4, 2013 2:30:09 PM
0
(0)
ACE - Master

I think they need to tweak the hyperdupacery valve one or two clicks to the left in realtion to the flux capacitors, which or course, relate to the earth's magnetic field which directly relates to the orbit around the sun.

 

If you add the moon in the equation, well that's another issue.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I think they need to tweak the hyperdupacery valve one or two clicks to the left in realtion to the flux capacitors, which or course, relate to the earth's magnetic field which directly relates to the orbit around the sun.

 

If you add the moon in the equation, well that's another issue.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unreliable UVerse

7 of 10 (462 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Nov 4, 2013 4:32:09 PM
0
(0)
Guru

I, too, would hope it's a joke like skeeter suggests.  But if not, I believe that wearing a three-ply aluminum foil hat will deflect signals from the mother ship.  Smiley Wink

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein

I, too, would hope it's a joke like skeeter suggests.  But if not, I believe that wearing a three-ply aluminum foil hat will deflect signals from the mother ship.  Smiley Wink

Re: Unreliable UVerse

8 of 10 (439 Views)
0
(0)
  • Rate this reply
View profile
Nov 5, 2013 7:15:55 AM
0
(0)
ACE - Master

I'm just glad I wasn't drinking anything when I read that post. It would have been all over my computer screen.  Flux capactor. 

 

Let's just hope it doesn't require 1.21 gigawatts of power.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

I'm just glad I wasn't drinking anything when I read that post. It would have been all over my computer screen.  Flux capactor. 

 

Let's just hope it doesn't require 1.21 gigawatts of power.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Unreliable UVerse

9 of 10 (407 Views)
0
(0)
  • Rate this reply
View profile
Nov 6, 2013 9:56:46 AM
0
(0)
Teacher

Lastly, these suggestions only work if you are an AT&T middle manager in mid career.  Be sure to suggest the Flux Capacitor to the First Level Foreman during coffee and schnecks.

Lastly, these suggestions only work if you are an AT&T middle manager in mid career.  Be sure to suggest the Flux Capacitor to the First Level Foreman during coffee and schnecks.

Re: Unreliable UVerse

10 of 10 (377 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post