Recently, I upgraded my both lines after 3 years. I seen upgrade fees reflected in my bill on both lines so contacted ATT customer service to waive the upgrade fees. I have the same problem in past when att waived the upgrade or activation fees but this time they took care of upgrade fees only for one line not on both. As per the conservation with att customer care, I feel like they don't care about long time customer if they want to switch to other carriers due to unnecessary charges on their account. First time I have very bad customer care service experience and make me to think switch to other carriers sooner or once contract done.
Too many people have abused the upgrade waiving system to the point that the fact they did it for one line is already more than they do for a lot of people.
Phone companies are in the business to make money, not pamper their long-time customers. If they pampered and gave favors to every long time customer then we'd end up with systems like archaic pension and retirement funds that bankrupt many societies.
-= ranron =- Silver iPhone 5s - AT&T / 450 Rollover Minutes + 200 Bonus Minutes / Unlimited Int'l Data / 50 Roaming Messages / WorldTraveler / WorldConnect Gray iPhone 5s - China Mobile / 1200 Minutes / 3GB data