Click on the hyperlink in my sig for AT&T Customer Care and you will be taken to their PM page. They are an escalation team that is higher than regular Customer Support who can help you with this. Send them a PM with your info and your concern and they will get in touch with you. Watch the blue envelope at the top of the forum page for message notification, as they will reply to you via PM as well. Their hours are Monday thru Friday 8am to 11pm CST.
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