Helpful Links

Unable to get a NAD Swap


Unable to get a NAD Swap

I am trying to upgrade from 26Mbs to 45Mbs (I do qualify). I spoke with a young lady on the phone who said that the system would let neither her nor Tech Support perform a NAD Swap, which would be required before new equipment could be installed for the upgraded speed. She asked that I wait 72 hours and try again.


Is this normal? I really would like to upgrade, but with a "try later" this could go on forever.

Message 1 of 3
Community Support

Re: Unable to get a NAD Swap

Hi @raydragon,


I apologize about the issues you are having with trying to upgrade your service, but I will be glad to help. I am thinking there might be a little more that is not passing the requirements on our end, which is preventing this, but it is definitely something I can look into and try to get fixed. I will have my team send you a private message to discuss this further.


-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3

Re: Unable to get a NAD Swap

I replied via Private Message on Saturday.

Message 3 of 3
Share this topic

Learn how connect your AT&T holiday gifts at Unwrapped on Wednesday, 12/27 (1-4pm ET)!

Additional Support