Unable to Access Router

Tutor

Unable to Access Router

Just got my install done, and I would like to access the 2wire router for at the least to make my wifi password a bit more secure. I've tried IE and Chrome - tyed in the gateway ip 192.168.1.254, gatway.2wire.net, and even just typing in home like i saw in another thread. Nothing seems to be working! Any help would be appreciated

Message 1 of 20 (1,306 Views)
ACE - Expert

Re: Unable to Access Router

Try this link: http://192.168.1.254/ gets me to my 2wire immeciately. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 20 (1,261 Views)
Tutor

Re: Unable to Access Router

This webpage is not available

The connection to 192.168.1.254 was interrupted. -
 
This is all I get
Message 3 of 20 (1,230 Views)
ACE - Master

Re: Unable to Access Router


Calyus wrote:

This webpage is not available

The connection to 192.168.1.254 was interrupted. -
 
This is all I get

DO you have JavaScript disabled, or are you using any form of script blocking browser plug in?  That could explain it.  I also have some troubles accessing my router if I use https instead of http, so check that as well, as yours may need one or the other depending upon the secrity settings.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 20 (1,212 Views)
Tutor

Re: Unable to Access Router

I do not have any script blockers installed, I will confirm it's not disabled. And when typing in the destinations it auto directs to the error page. But I will try to type in the http/https syntax

Message 5 of 20 (1,128 Views)
Tutor

Re: Unable to Access Router

Java Script is enabled, disabled all plugins I had with Chrome tried both http/https, Tried IE/Chrome same issue. I saw another thread about UV Real Time downloaded this tool and it's sat on Attempting to Connect now for about 15 minutes.
Message 6 of 20 (1,106 Views)
Highlighted
ACE - Master

Re: Unable to Access Router

If you are using WIFI, try connecting with an ethernet cable.  I know that some routers don't allow you to administer them from a wifi connection, but I don't recall exactly about the AT&T ones.  I generally use hardwaired connections just for performance, since I have gigabit ethernet in my home, I can move files around the house at very high speed when wired.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 20 (1,073 Views)
Tutor

Re: Unable to Access Router

The PC im currently on is Direct connect, I have as well tried on a laptop wirelessly with no avail.

Message 8 of 20 (1,055 Views)
ACE - Expert

Re: Unable to Access Router

Have you tried an unplug/plug in reboot for 30 seconds of the RG? Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 20 (1,050 Views)
Tutor

Re: Unable to Access Router

I've tried everything short of hitting the reset button on the back of the Gateway.

Message 10 of 20 (993 Views)
ACE - Master

Re: Unable to Access Router

One last thing I can think of.  If you are runnign Windows (which I assume you are) open a command prompt (DOS box) and type the command:

     IPCONFIG

 

Note the value that is displayed for the "Default Gateway".  If you don't see that value, try the command:

     IPCONFIG /ALL

 

Now, use that value in the address bar of your browser.  It is possible that your router is using a different default IP address than what we are used to.  I know this is a long shot, and I doubt it will work because you are getting a device at the other end of the address you are using, but it just isn't letting you in.  It is possible that you have a different device on the default IP Address, and that is what is refusing your connection, but that seems a bit out of the norm to me.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20 (991 Views)
Tutor

Re: Unable to Access Router

[ Edited ]

Direct from the command prompt.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Link-local IPv6 Address . . . . . : fe80::c83:414:7c79:78f2%11
IPv4 Address. . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

 

 

Just read the last of the previous comment.. I do not have any device other than the ATT Gateway that was installed. I'm not piggy backing 2 routers. 

Message 12 of 20 (966 Views)
ACE - Expert

Re: Unable to Access Router

Looks like your PC got an IP address via the DHCP protocol from the Residential Gateway correctly.

 

You may have a bad port on the RG, or a bad RG, or a bad cable.  You might try resetting the RG back to factory settings (I believe that is accomplished by holding the button in the back of the RG while applying power).

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 20 (927 Views)
Tutor

Re: Unable to Access Router

[ Edited ]

I am using the cable provided by the installer, tonight I will try the 2nd one he provided me and even my original cable to confirm. However I don't see the wiring being the issue as it did not work on a wireless laptop either. If I do the factory reset will it come back up running on its own with out any additional credentials needed from me to operate it?

 

 

Edit: Keep in mind I'm not having any connection issues, I would simply like to control the RG. Change the Wifi PW; I have some port forwarding I need to do -> Non of which is vital. But which is preferable.

Message 14 of 20 (874 Views)
ACE - Master

Re: Unable to Access Router

I went back and skimmed through the discussion again and I didn't see a couple things that may help.  What modle of 2Wore RG do you have?  Also what version of Windows are you running (and are you runing any anti-virus/anti-malware tools on your computer)?

 

There are some browser plugins for some of the A-V suites that can cause this type of problem.  I don't know if this could be related to your issue or not, but it is worth mentioning.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 20 (862 Views)
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