UVerse keeps adding receiver fee's .Losing a customer!!

Tutor

UVerse keeps adding receiver fee's .Losing a customer!!

To whom ever is listening,

When i signed up for uverse tv  & internet back in 2009-10, It was a new cust deal that included FREE equipment! It was noted on my bill as no charge until 12\6\2092 .

 after a year or so receiver fee's started popping up on my bills and i would have to call and they would see that it shouldn't be there and they would credit me!

Now its every frigging month the receiver fee's show up or if i sign up for a promotion I will get charged for them too.

Sometimes I wait a couple months and then call and they credit me? Cust\service always says that they will pass my problem on to some higher up to get this problem taken care of? But It never doe's!

It completly sucks that I have to deal with this every month! I do not want to get rid of Uverse tv.... But I cannot deal with their shady billing any longer!

Please do not make me call Comcast.

Message 1 of 7 (1,073 Views)
ACE - Master

Re: UVerse keeps adding receiver fee's .Losing a customer!!

Do this:

 Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

 

They are a different group than the normal customer service.  They should be able to get to the bottom of it for you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (1,069 Views)
Tutor

Re: UVerse keeps adding receiver fee's .Losing a customer!!

Thanks for the advice.
Message 3 of 7 (1,062 Views)

Re: UVerse keeps adding receiver fee's .Losing a customer!!

All providers are charging receiver fees now so even if you did change, you'd have fees for each reciever you needed.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 4 of 7 (987 Views)
Community Manager

Re: UVerse keeps adding receiver fee's .Losing a customer!!

Hello flicke,

 

Thank you for sending us a message. Just wanted to let you know we received it and one of our specialists will be contacting you soon.

 

Let me know if you have any other questions.

 

Thanks again,

Dmitriy


Rethink Possible


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 7 (944 Views)
Tutor

Re: UVerse keeps adding receiver fee's .Losing a customer!!

I received a phone call today from a friendly att staff person (Sorry cannot remember his name) And said that he was removing the receiver fee's from my billing! And that there should not be any further charges for equipment!

Hopefully this resolves my issues and that it doesn't return!

 

Thank you for your help!

Chuck

Message 6 of 7 (893 Views)
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Community Manager

Re: UVerse keeps adding receiver fee's .Losing a customer!!

Thank you for stopping by and giving us an update on your case. If you ever need anything else, please feel free to come back anytime!

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (885 Views)
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