UPS shipping

Contributor

UPS shipping

so I was shipped a replacement DVR box because my existing one died . The box was shipped via ups , with a tracking number .. It showed it was left on my front door step (no signature ) and when I got home , no box . I called ups and explained to them the situation , they said since AT&T was the shipper they would have to file a claim , and told me to call them .
I called AT&T ( some over seas call center ) and I'm not sure that the customer service rep really understood what my issue was ( prob couldn't find a script to read from ) but was able to get me a second replacement box shipped out .
Now nearly 2-3 weeks later I received an email from AT&T with shipping info (how to return ) my equipment .. Apparently the box I never received is still listed on my account ?
I've called AT&T explained my circumstances and was directed to contact billing department ??

AND TO TOP IT OFF MY SERVICE HAS BEEN CUTTING OFF AND ON ALL MORNING

Could the missing box cause an issue with my account ?
How do I get this fixed
Message 1 of 3 (454 Views)
ACE - Expert

Re: UPS shipping

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse lost DVR/service problems. Response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3 (450 Views)
Highlighted
Employee

Re: UPS shipping

Part 2 of your question is NO, the missing dvr would not cause intermittent service, for that need to call or chat for a tech to be dispatched.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3 (417 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.