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UPS shipping


UPS shipping

so I was shipped a replacement DVR box because my existing one died . The box was shipped via ups , with a tracking number .. It showed it was left on my front door step (no signature ) and when I got home , no box . I called ups and explained to them the situation , they said since AT&T was the shipper they would have to file a claim , and told me to call them .
I called AT&T ( some over seas call center ) and I'm not sure that the customer service rep really understood what my issue was ( prob couldn't find a script to read from ) but was able to get me a second replacement box shipped out .
Now nearly 2-3 weeks later I received an email from AT&T with shipping info (how to return ) my equipment .. Apparently the box I never received is still listed on my account ?
I've called AT&T explained my circumstances and was directed to contact billing department ??


Could the missing box cause an issue with my account ?
How do I get this fixed
Message 1 of 3
ACE - Expert

Re: UPS shipping

Contact ATT Uverse Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse lost DVR/service problems. Response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck Smiley Wink



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Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3

Re: UPS shipping

Part 2 of your question is NO, the missing dvr would not cause intermittent service, for that need to call or chat for a tech to be dispatched.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3
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