so I was shipped a replacement DVR box because my existing one died . The box was shipped via ups , with a tracking number .. It showed it was left on my front door step (no signature ) and when I got home , no box . I called ups and explained to them the situation , they said since AT&T was the shipper they would have to file a claim , and told me to call them . I called AT&T ( some over seas call center ) and I'm not sure that the customer service rep really understood what my issue was ( prob couldn't find a script to read from ) but was able to get me a second replacement box shipped out . Now nearly 2-3 weeks later I received an email from AT&T with shipping info (how to return ) my equipment .. Apparently the box I never received is still listed on my account ? I've called AT&T explained my circumstances and was directed to contact billing department ??
AND TO TOP IT OFF MY SERVICE HAS BEEN CUTTING OFF AND ON ALL MORNING
Could the missing box cause an issue with my account ? How do I get this fixed
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse lost DVR/service problems. Response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right, in case they replied this way. Good luck
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more