UPS SurePost?

ACE - Master

UPS SurePost?

I was just hit with a new one today.  I ordered some cordless VTech phones Monday and as usual the company sends out a shipping notice with a tracking number which I received.

 

Now the quirky part.......I check the tracking number this morning from the UPS website and it's scheduled for delivery tomorrow 5 April.    Get home from the office and check again......"Delivered".  What?  So I look at the front door, bushes, yard, and nothing.  Play back the video from the security cameras from the time I left until the time I got home.....No UPS truck ever came to my house.Smiley Mad

 

Call VTech and they look it up and you guessed it....delivered.  "Sir we will open up a case with UPS".  Hung up and went back to the UPS site and it said the package was delivered to: "Dock" and signed for by: "IN".  What the heck is going on.......I don't have a dock.

 

Went back to the shipping confirmation from the company and noticed shipped: "UPS SurePost".  Huh?  What's that?  Googled UPS SurePost and come to find out UPS transports the package from wherever the company ships the product from and then drops it off at the United States Postal Service in the delivering city.  From there the USPS delivers it to the residence or wherever it is supposed to go in that city.  No tracking number after the USPS has it in their hands.Smiley MadSmiley Mad

 

Talk about convoluted!!  Who thought up this game plan.  The USPS can't even deliver our mail to the right mailbox so I would trust them with packages.  Our cul-de-sac looks like bees buzzing around as everyone gets home taking mail to the right person.  That's exaggeration but close.

 

We shall see the outcome of this adventure......I can just see coming home and there is one of those stupid stickers on the door saying you have a package at the post office to be picked up.  There goes an hour trying to go there and get anything done.

 

<Rant over> 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1 of 14 (5,744 Views)
ACE - Expert

Re: UPS SurePost?

BeeBeeSA - I have had a couple of packages delivered by this method. Although, I believe the interim carrier was fedex. It did have either no tracking or convoluted tracking.

It did make me wonder how this method came about, It does not seem to make any sense to involve two carriers. But,, it was well delivered quickly.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14 (5,728 Views)
ACE - Master

Re: UPS SurePost?

VTech emailed me the USPS tracking number after someone else looked into my case number the first CSR opened up.  I thought things were starting to come together.

 

I google the tracking number which does send me to the the USPS tracking site.  One problem.....They have no such tracking number in their database.  The message said something like:  You may have to take your package to the post office for a return tag item.  I guess I will have to give it a few days and just see what happens.  I do know it's in SA,TX!!!  Where is anyones guess. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14 (5,721 Views)
Master

Re: UPS SurePost?

Maybe call your phone number to see if anybody answers the new Vtech phones then ask them where they're located? LOL, j/k, and shouldn't joke since it sounds like you have the crappiest delivery services I've ever heard of BB!

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 4 of 14 (5,712 Views)
ACE - Master

Re: UPS SurePost?

Well, Well....Miracles will never cease!!  They arrived sometime earlier today.  I left the office early so in case USPS showed up I would be here.  Walked to the front door just to see if there was anything and there they were....two boxes delivered from the USPS.  That is the first time I have received anything like that from the USPS on my front porch.  Always get the dredded sticky note saying you have a package at the PO to be picked up.  Must be something new that the PO is doing now since they are the last leg of this convoluted delivery system.

 

Anyway, I'm going to set these new fandangled phones up and see how they work.  Supposed to be able to link-up up to 2 cell phones via blutooth and if the cell rings you can answer it on the cordless phone/phones.  Can make calls too from the cell button on the cordless.  Can do the same on the home land line.

 

High tech <red>  <n e c k> stuff goin on round here!!  <word filter violationr>

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 14 (5,709 Views)
Employee

Re: UPS SurePost?

I ordered something and had the final delivery by USPS. That could be a good thing if you need for it to be delivered on Saturday. The USPS set it on the little table beside the airport door and rang the doorbell. Did not wait for me to get to the door.

I wonder if Fedex and UPS figure they can save money on fuel if they let the Post Office do the last mile driving. It would be cheaper for the customer to just use the USPS if the private companies are not going to do the final delivery.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 14 (5,700 Views)
Master

Re: UPS SurePost?

Maybe Fedex and UPS figures their drivers are too important and why not let the gone postal workers get dog bit! Smiley Very Happy

 

PS. glad you got your phones BeeBee.

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 7 of 14 (5,693 Views)
Expert

Re: UPS SurePost?

I have a feeling it's a money-maker for the PO?  Same thing has been going on here for a couple of years...and if I see an expected delivery date for FedEx/UPS, it's delayed 1-2 days while waitng for the PO to do the last leg.

 

Can't wait to hear how your new system works! 

Message 8 of 14 (5,687 Views)
ACE - Expert

Re: UPS SurePost?

The USPS Postal Carrier has to pass every house in nearly every neighborhood nearly every day.  UPS may not visit some streets but once a month.  FedEx even less so.  By turning over last mile delivery to someone who's there already, the freight carriers get to transfer probably the most expensive part of the delivery operation to someone else for whom it's not as much of an added cost.

 

It's not all that unlike U-verse and FTTN vs FTTP. Smiley Wink

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 14 (5,677 Views)
Expert

Re: UPS SurePost?

I was just thinking that myself the other day.  I hope the PO can stay in business, and if this helps...

Message 10 of 14 (5,672 Views)
Mentor

Re: UPS SurePost?

Also there are communities that Fedex and UPS will not deliver to because its not part of their delivery area, so in this care SurePost makes perfect sense and is a convenience to the customer.

We all admire the courage of others, that come to us for advice.
Message 11 of 14 (5,629 Views)
Employee

Re: UPS SurePost?

Fedex and UPS just hope customers don't catch on because they still get paid the premium price they charge and get rid of the most expensive part of the delivery. Shippers and customer could save money by going Postal all the way.  In my case if the package needs a signature I have to be home all day. It is to far to go pickup the package without paying for several gallons of gas. If the Post Office can't deliver I can go pick on the way home from work the next day.

Package delivery is the only reason I can see to keep mail delivery on Saturday.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 14 (5,613 Views)
Expert

Re: UPS SurePost?

Sat. is the advantage since I found a FedEx package on the porch this afternoon.  It got here in 2 days time!  They put a FedEx post-it on the door, and normally FedEx doesn't do that, just drop the package and go.

Message 13 of 14 (5,607 Views)
Highlighted
ACE - Master

Re: UPS SurePost?

We've had rather good performance from our UPS service here.  For example...5 days from China to our front door for my wife's iPad 3.  The tracking number worked perfectly.  Two scannings in China....then one in Alaska and so forth.  Guess we have been lucky...judging by the reports from some other folks.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 14 (5,604 Views)
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