I am a new customer. We signed up for a bundle and got U-verse voice 200 which claims to include: "Unlimited calling to other U-verse Voice customers, plus 200 minutes of anytime calling to anyone else in the U.S., Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas. Additional minutes billed at 7¢ per minute". Our first bill has a charge for one local call despite only using 9 minutes of the 200 we are allotted. I'm doing on-line chat to get this corrected. My issues are:
1) I've been on chat for over 2.5 hours. I'm not exaggerating. I keep being told they will be right with me. I've already been transferred to a "supervisor" who has been less than helpful.
2) He keeps insisting only on-net calls count in the 200 minutes despite what I was told when we signed up for the service and despite what the description on the webiste indicates.
I am very frustrated that this is taking so long to resolve. When I point out that my one, 9-minute local call on the bill should be free as it would clearly be part of the "200 minutes of anytime calling to anyone else in the U.S., Puerto Rico, the U.S. Virgin Islands, Guam, and the Northern Marianas" I was promised, he simply responds, "Unfortunately, no". What kind of answer is that?
How do I get this resolved without it taking another 2.5 hours of my life?
