U-verse service getting interrupted multiple times a day

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U-verse service getting interrupted multiple times a day

I upgraded to giga power last devember and since then, the serive started getting disconnected multiple times per week. Sometimes it last a few minutes and sometimes longer. When that happens, I lose internet and TV service. Called techincal support multiple times. They sent technicians twice. One of them swapped the modem, but I still have the problem. Today we got disconnected three time already. HELP!!!!!!!!

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Re: U-verse service getting interrupted multiple times a day

Hi @ybasha ,

 

I am so sorry about the issues you are having with your U-verse services, but I will be glad to help. I will have my team send you a private message to discuss this issue further.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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