U-verse internet suddenly slow

Contributor

U-verse internet suddenly slow

I have the U-verse 12mbps download speed plan. For the past week my internet has been extremely slow. I have never had a speed issue and would always get around 11mbps down and 1.5 mbps up with a 90ms ping on speed tests. However, for the past week my internet has been around 1.5mbps down and no more than 1mbps up. Ping has stayed the same. I don't understand. I have power cycled all of my computers and U-verse modem multiple times with no improvement. I contacted ATT today and they are sending me a new modem. I really don't think that is going to fix things. I'm beginning to think ATT is capping my internet speed on purpose or the U-verse network in my area is over capacity. Can an ATT employee check to see if the network in my area is congested or something? Does anyone else know what might be causing this slow down? Speed doesn't increase during off peak usage hours like 5 in the morning, etc. This makes, however, would indicated that the network isn't overcongested. 

1,667 Views
Message 1 of 6
ACE - Expert

Re: U-verse internet suddenly slow

What brand/model gateway from AT&T do you have?  It will direct our troubleshooting options.


Also, are these speeds measured wired or wireless?  If wireless, please also try wired for comparison.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Contributor

Re: U-verse internet suddenly slow

i have the same problem right now. did you end up fixing it?
Message 3 of 6
Highlighted
ACE - Expert

Re: U-verse internet suddenly slow


otiliov wrote:
i have the same problem right now. did you end up fixing it?

He may or may not be back anytime soon.  If you want some help with it, answer the questions I posed of him in the post above.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6

Re: U-verse internet suddenly slow

Mine was very slow last night... I have the 18mbps Uverse Internet and normally get around the 16-17.xx speed range. However, last night I was lucky to hit around 9, but averaged about 6mbps... I had a high ping rate too. Will test my Interent when I get home, but it was very annoying last night.

Message 5 of 6
ACE - Expert

Re: U-verse internet suddenly slow


superman37876 wrote:

Mine was very slow last night... I have the 18mbps Uverse Internet and normally get around the 16-17.xx speed range. However, last night I was lucky to hit around 9, but averaged about 6mbps... I had a high ping rate too. Will test my Interent when I get home, but it was very annoying last night.


Did you happen to be uploading from one of your PCs?  Running online backup?

 

What you describe can be a symptom of saturated upstream bandwidth.  (Could be other things, too, though.)

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support