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Posted Nov 22, 2013
1:29:44 PM
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U-verse installation nightmare

It was one week ago that I feel as if I made the biggest mistake by agreeing to switch to U-verse. Apart from highspeed internet I am still having problems. It has been one week without a dialtone; resulting in people wondering if we dropped off the face of the earth. I have spent a total of 10 hours on the phone and NO resolution. I am now on the phone agin. I've had three techinicians at my home; two who left without completing the job and stating that I must go through an entirely different process to now reverse this situation. NOW I discovered that they NEVER processed the order from yesterday. The phone numbers should have never been set up for this "vop" or whatever they are calling it. What's laughable is that I see an email for a bill. I'm being billed for an imcomplete job. How do we fix this AT&T?? I'm really ready to wake up from this nightmare.

It was one week ago that I feel as if I made the biggest mistake by agreeing to switch to U-verse. Apart from highspeed internet I am still having problems. It has been one week without a dialtone; resulting in people wondering if we dropped off the face of the earth. I have spent a total of 10 hours on the phone and NO resolution. I am now on the phone agin. I've had three techinicians at my home; two who left without completing the job and stating that I must go through an entirely different process to now reverse this situation. NOW I discovered that they NEVER processed the order from yesterday. The phone numbers should have never been set up for this "vop" or whatever they are calling it. What's laughable is that I see an email for a bill. I'm being billed for an imcomplete job. How do we fix this AT&T?? I'm really ready to wake up from this nightmare.

U-verse installation nightmare

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Nov 22, 2013 1:44:36 PM
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Community Manager

Hello, mama2guido!

 

Thanks for posting. I'm sorry to hear about your recent experiences with your U-verse services. If you don't mind, please send us a private message by clicking here so we can get this sorted out for you as quickly as possible.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response. In the meantime, please feel free to message me with any other questions or concerns!

 

Once again, I apologize for the frustration and inconvenience!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, mama2guido!

 

Thanks for posting. I'm sorry to hear about your recent experiences with your U-verse services. If you don't mind, please send us a private message by clicking here so we can get this sorted out for you as quickly as possible.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response. In the meantime, please feel free to message me with any other questions or concerns!

 

Once again, I apologize for the frustration and inconvenience!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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