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U-verse DVR not compatible with Logitech Univeral remote?


U-verse DVR not compatible with Logitech Univeral remote?

Why is it that my Logitech Harmony One wouldn't be able to control the U-verse DVR?  I have it programmed to control all my home entertainment, including over the air TV.  The tech on chat said their remote is required to be used.  I don't understand why.

Message 1 of 8

Re: U-verse DVR not compatible with Logitech Univeral remote?

I am not sure why he said that I have a Harmony One programmed for my living room and it controls my STB just fine if you enter the coorect make and number of the STB it should work just fine.

Message 2 of 8

Re: U-verse DVR not compatible with Logitech Univeral remote?

Thanks. Usual stupid customer support reading from a flip chart. Currently, my U-verse modem/router is in the BR, and I have DirecTV. I'm ditching that, and going with the bundled U-verse internet and TV. Will the access point have to be moved into the LR where the TV/DVR are, or how is that handled? Thanks.
Message 3 of 8

Re: U-verse DVR not compatible with Logitech Univeral remote?

Think I'll cancel and stay with DirecTV. I don't want to be subject to CS that is that uninformed.
Message 4 of 8
ACE - Expert

Re: U-verse DVR not compatible with Logitech Univeral remote?

mercator1 - You asked your question to the wrong company. At&T has no real reason to know about Logitech Harmony. Logitech wants you to use the Harmony for all your devices & will go out of the way to help you. You do not even need to talk to anyone. Anyone can look it up on-line.


Since you already have a Harmony, you could have just gone ahead and programmed it. If you have a problem/question the phone CSR actually helps. Thats what happened when I recently added a new TV to mine.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8

Re: U-verse DVR not compatible with Logitech Univeral remote?

I wasn't asking AT&T about how to set up the Harmony.  I simply asked the make and model of the DVR I was going to be receiving, so that I could program my Harmony correctly, and the CS rep said "you'll have to use the AT&T remote, as the DVR is set up to work with only our remote codes".  They seemed like a ridiculous statement, and I was sure that wasn't true.

Message 6 of 8

Re: U-verse DVR not compatible with Logitech Univeral remote?

Script is script,the CSR would have no way of knowing which of three DVR you would receive, the package has a recommended DVR, but that might not be on tech truck and would replaced with his current inventory.

Example: may order UFamily DVR listed 1216, tech may only have 2250s so that is what you would receive, a $50 upgrade no charge.
Currently the 1216 is listed as small DVR, while the large DVR is the 1225, and 2250.
Next example you order the U300 package (larger DVR) tech has (2) 1216 and (3) 1225 NO 2250. As the 1225 is large that is what you receive.

Until knowing package can state what should receive, install date will be actual at which time you could program your harmony remote.

I believe what CSR was trying to state is that tier support only supports the uverse remote,any issues with another brand is not supported.

Education in tech world is key to making informed decision, if you change your mind we will be here.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 8
ACE - Expert

Re: U-verse DVR not compatible with Logitech Univeral remote?

mercator1 - Aw c'mon you'r just looking for trouble, Of course the U-verse DVR/STB equipment is only designed to work with the U-verse remote. If you want to go beyond that it is up to you to learn about it.

You do know that U-verse has many DVR/STB models across two manufacturers & you also know they have only one user interface that the single remote works with all the different equipment. Any of the the model numbers, even att u-verse is all that is needed to find out if a universal remote supports an original application.

It is up to the universal remote manufacturer to support their replication of the original IR.

Logitech does that, in detail, for both potential and existing customers. Logitech even considers the actual use, As opposed to just replicating button/IR support. How better to find out the level of support than actually trying it? (when that ability is at your fingertips) You have the opportunity to quickly find the overall yes/no & dig deeper into all the little nuances.

Would you have been happier if you were presented with this answer -

Yes, the Logitech Harmony does support control of U-verse.

The U-verse remote is effective for some subset of basic control functions on the most popular equipment, The Harmony provides full control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). These only support one activity (Not many for a Harmony, but same as U-verse) - Watch TV.
This writeup shows that, even though the basic descriptions sound the same, there are functional advantages to the Harmony. The question is - Is it worth spending $$ for the Harmony.

Basic Similarity (Logitech Harmony Model 300 vs. U-verse remote) -
Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 advantages -
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
Monster library of supported devices built on budget for expensive remotes (amazing how libraries grow over the years).

You can predetermine support of make & model via web site (

Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems. When anything new comes out it can be added to your existing remote via download.
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote.
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download. CSR can download changes that affect only you,
Watch TV button - Turns on/off programmed devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
Change from Watch TV mode to individual device control with one button push and vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be un-muted with four logical button pushes - device mode, STB, mute, return to watch TV mode.

Supports some functions not available on standard remote - e.g. direct change of TV input - Instead of menu-navigate-select, Have a single button for HDMI 1 & another for HDMI2 - change inputs with one button push.
Able to buy more advanced remotes for more money - Each step up adds more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions & recharge-ablity .

Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be programmed to different sets of inputs/functions/devices based on what the viewer is watching (i.e. an activity). The button map is unique to the activity. It can be as similar or different between activities/devices as you need it to be. Each activity has its own start up sequence to power up the selected devices & set inputs needed for continuity. It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.

U-verse remote limitations -
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. No "not supported" statement. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail, customer service rep cannot help with problems.
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry using the search method. Possibly finding some partially supported sets along the way.  No IR learning.
IR/function/button  map - Button/IR map cannot change (need new physical remote). IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
Watch TV (ATT/power) -  Turns on/off programmed devices. Does not set input. Devices can be sequenced but cannot introduce delay. sequence program - att/ok-977-mode buttons pressed in desired sequence- enter.
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. It is difficult to change operation between Watch TV and controlling individual devices by programming with codes.)

To clear phantom mute - att/ok - 955 - att - enter - mute - att/ok - 955 - tv - enter. 12 button pushes, where two are two finger. If you can remember how to do it.
Point anywhere remote is the only extra cost upgrade - provides RF (with STB pairing) and learning IR.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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