Ask a question

    Reply
    Highlighted
    Posted Oct 20, 2013
    4:36:23 AM
    U-Verse final bill...

    I was charged for two modems ($200 plus $12 tax ) that I have returned.... Returns Dept. has confirmed....bill due in six days... HELP!!!...

    U-Verse final bill...

    382 views
    4 replies
    (0) Me too
    (0) Me too
    Post reply
    View all replies
    (4)
    0
    (0)
    • Rate this reply
    View profile
    Oct 20, 2013 5:54:40 AM
    0
    (0)
    ACE - Master

     Since this is account specific I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.

    "If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: U-Verse final bill...

    2 of 5 (370 Views)
    0
    (0)
    • Rate this reply
    View profile
    Oct 22, 2013 3:48:57 AM
    0
    (0)
    Tutor

    Sent the PM and haven't heard back yet???

    Re: U-Verse final bill...

    3 of 5 (303 Views)
    0
    (0)
    • Rate this reply
    View profile
    Oct 22, 2013 6:37:34 AM
    0
    (0)
    ACE - Master
    Edited by BeeBeeSA on Oct 22, 2013 at 6:38:56 AM

    Sorry about that.  Try this one: Send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

     

    They will usually respond the same day.  This group is geared more towards technical issues but should still be able to assist with your issue and if not get the right group involved.

    "If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: U-Verse final bill...

    [ Edited ]
    4 of 5 (292 Views)
    0
    (0)
    • Rate this reply
    View profile
    Oct 22, 2013 7:01:44 AM
    0
    (0)
    AT&T U-verse

    Hello fuzzduzz,

    I'm sorry about the trouble you found with your bill.I will be glad to investigate this further and help you get this corrected. I have sent you a private message to continue assisting you.

    SadathCS
    ATTU-verseCare

    If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
    I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: U-Verse final bill...

    5 of 5 (286 Views)
    Share this post
    Share this post